| Candidate Information | | Title | Help Desk It | | Target Location | US-AL-Mobile |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARY:Highly experienced IT Help desk individual with over 10 years of experience working with customers regarding hardware, software, and network issuesExperienced in working with Remedy Ticketing system to document all inquiriesExtensive use of troubleshooting, configuration, installation, and demobilization of networked computers and peripherals.Supervised, installed, operated and performed component level maintenance on systems, peripheral equipment, and associated devices.TECHNICAL SKILLS:Hardware: IBM PC's and Compatibles, Hubs, Laptops, Workstations,OS: MS Windows 7-11/Vista/XP/ 2000/ NT/ 9x, MS Windows NT Client & Server, Microsoft Advanced Server, NT to 2000 Migration, LINUX(Red Hat 8.0), DOSApplications: HTML w/ text editor; W eb Browsers (IE, Netscape, Mosaic, Mozilla, Opera), Data Backup (Seagate, VERITAS), MS Office Suite (Word, Excel, Access, PowerPoint), MS Outlook, PC Anywhere, Lotus Notes, Norton Ghost, Data Retrieval Software, C++, Visual Studio.Net, PXE Imaging Software, Service Now, RSA Security Console, Citrix Director, Cisco Finesse, MS Azure, Active Directory, Manage Engine, Beyond Trust/Bomgar, Cisco AnyConnect, Password Manager Professional, BitlockerPROFESSIONAL EXPERIENCE:CPSIHelp Desk Technician 05/22-12/23Configured laptops and desktops for individual users relevant to job titlesGathered required equipment (docking stations, monitors, etc) for shipping to userSetup equipment in various offices per user requirementsResponded to Help Desk calls, e-mails, and chats in a timely and proficient mannerTroubleshot various users problems relating to Network, VPN, PC and peripheralissuesPassword resets, group permissions, assignment/receiving of assets,Clark Personell (AIS Corporation) 08/19-03/20IT TechnicianImaged computers (USB image and PXE) for Windows 10 migrationInstalled other software as requested for different buildsInstalled profiles for old computers to new computersUpdated AD with status of devices. (Storage,Deployed, Retired)Compucom. 05/18-04/19Help Desk TechnicianReplied to customer inquiries in a timely and professional mannerUse of various software for password reset/account management (FDR, IBM ContentManager, Active Director Tools)Used knowledge base to research resolutions to users specific issuesAker Solutions (Decision One) 06/17-05/18Field Services Engineer-Maintained Inventory of deployed as 'In Stock assetsResponsible for all IT equipment deployment and functionality on 10 building campusAssigned\unassigned assets and inputted correct information using Remedy CMDBHardware and Software issue diagnosis and repairSole point of contact for all IT (Computer, Network, VOIP, etc) For entire campusTroubleshooting, maintenance, and set up of local and network printersMobile County School System (Clark Personnel) 06/16 10/16IT Technician 08/15 - 10/15Delivery and Installation of laptop and desktop PCConfiguration of PCs for required software and for network access.NASA NSSC (NASA Shared Service Contract) 06/11 04/13IT Support Assistant II
Hardware and Software trouble diagnosis and either repair or escalation to appropriate departmentUser of RSA Security Console to remedy issues with RSA security keysUse of proprietary software to resolve issues with basic NASA Domain accountsUse of Remedy software to document all inquiriesPreparation of spreadsheets documenting all issues and separation into root cause/problems of all inquiries for requested time periodsWrote, edited, and debugged VB programs this included automating data entry, email sorting and forwarding to increase efficiency in various departmentsLead in sandbox testing, troubleshooting, and reconciliation of proprietary software.Troubleshooting, maintenance, and set up of local and network printersIBM 07/10 01/11IT TechnicianMaintained Network of over 50 users.Extensive use of troubleshooting, configuration, installation, and demobilization of networked computers and peripherals.Deployed new software and equipment to multiple service locations.Backing up of data and Imaging new computers.Personal interaction with clients to resolve issues in a timely manner.Troubleshooting, maintenance, and set up of local and network printersPresent Information Technology Technician 01/01 CurrentIndependent ConsultantAdministered NT/2000 networks of over 75 users.Extensive experience in the troubleshooting, configuration, and reconditioning of equipment. Design and implementation of infrastructure for LANs.Instrumental in the deployment of new software and systems and migrating NT to 2000.Responsible for inventory, purchasing, and tracking life cycle cost of equipment and material.Responsible for installation and upgrade of various software and Operating Systems.Provided input for Network and Security policy.Managed various types of Backup media.Webmaster for several corporate and personal websites.Responsible for preparation and presentation of contract bidsTAD Technical Services- Biloxi, MS 03/06-08/06Network TechnicianResponsible for routing, installation, and termination of Cat 6 cable at Keesler AFBTesting continuity of installed cable.Managed cable identification and routing into server racks.TAC Alliance Consulting 05/04-08/04Independent ContractorProvided on-site evaluation of infrastructure readinessIdentified locations that required infrastructure updates and clean-upInsured sites were capable of supporting new technology being deployedThe Hub 10/01-04/02Lead Computer TechnicianSupervised, installed, operated and performed component level maintenance on systems, peripheral equipment, and associated devices.Troubleshot equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.Troubleshooting, installation, and maintenance of Cat 5/ Cat 5e Network cable, and standard telephone cable.Setup and maintenance of LAN and internet gateway. Repair, upgrade, and maintenance of PC's.EDUCATION/CERTIFICATIONS:Current SSBI (Single Scope Background Investigation) Aug. 2010Pursuing Bachelor's Degree in Computer ScienceMississippi Gulf Coast Community CollegeJackson County Campus 3.80 GPAPhi Theta Kappa2nd Place Statewide Computer Programming Competition |
