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DANIELSHERMANEMAIL AVAILABLEPHONE NUMBER AVAILABLELaurel, Maryland Street Address
SKILLSTeam leadership and coachingRelationship building and managementOrder managementMaximizing ProfitabilityEDUCATIONUniversity of Maryland - College ParkCollege Park, MDNo Degree: American Sign LanguageParkdale High SchoolRiverdale, MD  05/1979High School DiplomaPROFESSIONAL SUMMARYProficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.WORK HISTORYMacy's - Store ManagerWheaton, Maryland  04/2009 - 03/2019Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Minimized on-site cash with frequent deposits and high accuracy in predicting operations.Set, enforced and optimized internal policies to maintain responsiveness to demands.Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.Developed new store location from ground up by hiring and training efficient team.Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.McDonald's - Store ManagerFalls Church, VA  10/2004 - 05/2009Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.Set, enforced and optimized internal policies to maintain responsiveness to demands.Protected store from loss or theft by setting and enforcing clear security policies.Bolstered sales volume by implementing incentive program and initiating advanced employee training.DES Credit - Collections ManagerLaurel, MD  05/1997 - 03/2004Conducted presentations to upper management and executive teams for loan recommendations.Placed customer accounts on hold due to past due payments.Minimized accounts receivable collections and reconciled customer billings and statements.Trained and mentored new employees on collection methods, documentation requirements and performance strategies.Supervised staff of collectors, monitoring phone calls and letters.Contacted customers to discuss late payments and options for remitting amounts due..