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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Parkville, MD Street Address
Professional SummaryHighly motivated and adaptable professional with over 15 years of cash-handling experience, eager to take on new challenges. Proven ability to work independently and quickly master new skills. Strong interpersonal skills and a robust work ethic, with extensive experience in team leadership, training, and operational efficiency. Professional ExperienceLive! Casino and Hotel  Hanover, MDCage Operations Trainer04/2022  09/2024 Designed and implemented training programs to enhance employees' knowledge and skills. Supervised training sessions, ensuring adherence to classroom guidelines and course objectives. Developed assessments, exercises, and role-plays to evaluate staff competency. Conducted employee training on product features, client tools, and operational processes. Facilitated orientation sessions for new hires, communicating policies and procedures effectively. Cage Shift Supervisor09/2018  04/2022 Managed an average of 20 cashiers and team members per shift, ensuring smooth operations. Achieved a 55% accuracy rate in balancing and reconciling cash drawers, completing currency transaction reports, IRS forms, and multiple transaction logs. Enhanced onboarding efficiency, reducing new team member training time by 10%. Boosted team productivity by 20% through policy updates and schedule adjustments. Provided excellent guest service, reducing guest disputes and counterfeiting issues by 2%. Collaborated with the Cage Shift Manager to improve shift operations and overall efficiency. Main Banker II03/2014  04/2018 Accurately documented all money movements, deposits, and withdrawals. Balanced the vault daily, handling large amounts of cash efficiently. Processed transactions, balanced cash drawers, and handled loan payments and cashier's checks. Performed administrative tasks, including handling customer inquiries via phone and email. Conducted monthly audits, maintained overdraft reports, and ensured secure financial controls. Achieved zero error rates in balancing daily cash deposits and vault inventory. EducationLake Clifton High School  Baltimore, MDMaryland State High School DiplomaSkills Extensive Customer Service Experience Ability to Prioritize Multiple Projects Proficient in Microsoft Word Leadership Development Risk Management Payment Collection New Hire Training Course Materials and Supplies Management Strong Knowledge of Company Policies and Procedures Planning and coordinationReferencesAvailable upon request