Candidate Information Title Customer Service Office Services Target Location US-MD-Bowie Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Resume ofMatthew N. Banks, Jr.Bowie, MD Street Address
Email: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEEducation:Strayer University, Business ManagementSummary of Qualifications: 20+ years of experience as a dedicated and highly regarded office services professional. Excellent team player with the ability to work with all levels of management. Provide exceptional customer service to staff, vendor, and association members. Strong interpersonal, organizational and communication skills. Professional Experience:Office Management Services Assistant/HR AssistantNational Association of Community Health Centers (NACHC) August 2005  Present Bethesda, MD Lead and serve as focal point of contact for managing and overseeing all office services matters for staff, vendors, and consultants, Switchboard Callback Request. Serves as back up to the Office Manager. Lead, coordinate, and host staff engagements in person, or via MS Teams/Zoom. Conduct ice breakers, and brainstorm solutions to enhance workplace engagement with employees and management to succeed with ready-to-implement action plans. Host employee focus groups, seek out development opportunities and learning experience to facilitate personal growth within the agency. Conduct new hiring orientation for new staff. Set-up corporate phones for new employees. Verifies ID/badge appointments of all visitors and office vendors. Host office staff engagement for upcoming events as well as hosting and producing ideas for staff activities. Process invoices and expense reimbursements for the office services and human resources departments. Retrieve budget related reports for the finance department: inserting and updating finance department codes. Serve as a Vast teleconference back-up administrator: this entails transferring all existing lines with the funding sources from at Conference to Vast accounts. Participate in program planning support work such as research project coordination. Communicating information with internal/external stakeholders, and clients, on items related to inquiries, such as the status of projects, updates to schedules, and alerts to approaching deadlines. Schedule conferences and meetings, including arranging logistics, preparing agendas, and notifying participants. Processing all incoming and outgoing mail. Receive, sort, and deliver all incoming/outgoing mail and packages according to local and state offices, within an established time frame. Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet critical deadlines. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. Log in and deliver incoming overnight packages. Using common computer software (e.g., Microsoft Office) to support basic office activities, such as inputting information into databases and templates, and updating and maintaining electronic office scheduling and tickler systems. Page 2 Matthew N. Banks Jr. Manage property equipment including procurement, supply, and space management. Order, monitor/organize and distribute office supplies. Verify and log orders upon delivery. Provide maintenance of photocopy machines. Train staff on new features and functionalities of copying machines, faxes, scanning, and shipping equipment as introduced. Regularly assist in the fulfillment of publication orders, as assigned or in the absence of the Data Entry Manager. Prepare financial reports, and track and provide information on costs. Review documents, forms, and records for accuracy and completeness and respond to incoming/outgoing correspondence in a timely and courteous manner. Move large volumes of boxes, supplies and furniture. Manage office courier services. Set up and maintain kitchen areas and conference rooms. Occasional travel; Attends annual health expo conferences. Setting up conference rooms and putting up signages for meetings. Issuing guest/visitor passes to attendees attending the conferences. Assisting attendees with finding conference rooms for meetings. Preparing binders for staff and speakers. Customer Service RepresentativeWolpoff & Abramson, LLC October 2003-August 2005Rockville, MD Discussed account information with responsible parties via phone, email, and tickets, analyzed accounts to determine accuracy, initiated adjustments and contacted appropriate department/agency. Provided financial information regarding payment responsibilities and assisted debtor with arranging methods of liquidating past due account balances; proactively researched debtor address and telephone numbers using available collection tools and resources. Ensured payments are properly applied to debtor accounts; made decisions regarding requests for deviations from the expected payment terms. Responded to incoming correspondence in a timely and courteous manner. Keyed information into the accounts receivable system.Customer Service AssociatePitney Bowes Inc. October 2002- October 2003Washington, DC Managed internal and external mail for distribution to all departments. Processed mail utilizing predetermined guidelines for the most cost-effective method. Received, logged, and sorted packages appropriately with special attention to time sensitive material. Handled overnight/express deliveries by preparing shipping labels & tracking documents. Processed mail which requires special handling, e.g., registered, certified, insured, priority, using automated tracking system. Operated postage mail equipment including electronically transferring postage funds for agency meters. Packaged various material for and processes outgoing mail and ensures delivery to the loading dock. Maintained written and computerized document files, as required. Received, sorted, and delivered all incoming mail & packages according to assigned floors and within established time frame. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. Performed other administrative duties from inserting, copying, and photocopying to faxing as needed. Prepared outgoing items for shipping, to include overnight items. Page 3 Matthew N. Banks Jr.Materials HandlerGeorge Washington University Hospital October 2001-October 2002 Washington, DC Provided consistent and sustainable replenishment of medical supplies to all medical-surgical, diagnostic and support departments. Ensured inventory operation/recovery room supplies and special need requests for supplies were received by supply service team from end user. Guaranteed barcode labels were maintained in assigned operation/recovery rooms. Assisted with conversions and recalls by pulling or replacing affected materials. References available upon request.