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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Edison, NJSUMMARYSeasoned professional with 11 years of experience seeking a Customer Service Supervisor role. Expertise in leading operations, coaching teams, and fostering strong relationships. Proven track record in patient coordination and enhancing service quality.WORK EXPERIENCERutgers Cancer InstituteCustomer Service Representative II Nov 2017 - May 2023 Managed daily operations, ensuring efficient patient scheduling and registration processes. Assisted in enhancing patient and guest relations through dedicated performance improvement support. Conducted financial transactions, including collecting, depositing, disbursing funds, and maintaining accurate payment records to ensure account balance. Verified insurance eligibility using WebMD, Navinet, and other resources, and prepared provider schedules with up-to-date information for accurate appointment setting. Adecco AgencyCustomer Service Representative II May 2016 - Nov 2017 Managed daily operations, effectively coordinating telephone service requests and scheduling appointments, ensuring smooth workflow and patient convenience. Maintained accurate patient records by entering demographic and insurance information, and facilitated patient registration to enhance patient and guest relations. Handled financial transactions, including the collection and deposit of payments, bill settlement, and meticulous record-keeping to ensure balanced accounts.Baptist Internal Medicine and EndocrinologyClinical Service Representative Jul 2016 - Oct 2016 Managed multifaceted clerical tasks including database administration, processing written correspondence, and maintaining meticulous financial records to ensure precise account balancing. Facilitated effective communication, providing comprehensive information and assistance to a diverse group of individuals including faculty, patients, and staff. Coordinated appointment scheduling, event calendar management, and handled a high volume of incoming calls, enhancing overall operational efficiency and customer service quality. Baptist Health Information ManagementPatient Care Coordinator Nov 2015 - Jul 2016 Coordinated communication among patients, family members, and medical staff, ensuring clear exchanges of information and alignment with regulatory requirements. Referred patients to suitable community services and resources, enhancing their access to necessary healthcare support. Addressed patient inquiries and complaints, liaising with medical personnel to achieve satisfactory resolutions and clarified policies and procedures to patients based on medical and administrative knowledge. Xerox Call CenterSenior Supervisor Customer Service Representative Jul 2011 - Oct 2015 Managed the organization's database and document filing systems, ensuring accurate record-keeping and efficient retrieval of information. Facilitated internal communications by distributing meeting notes and reports, while also maintaining responsibility for the correctness and adherence to company formatting policies. Provided customer service by handling inquiries, processing orders, and offering account information, upholding high standards of support and client satisfaction. Supervised and trained clerical staff, improving team performance and ensuring a high level of competence in office operations and customer engagement.EDUCATIONMiddlesex County CollegeStudied BusinessMid Continent UniversityStudied BusinessSKILLSCustomer and Personal Service Service Orientation Time Management Judgment and Decision Making Clerical Computers and Electronics Education and Training Coordination Medicine and Dentistry Administration and Management Complex Problem Solving Leadership Service Mindset Communication Change Management |
