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EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceLeasing ConsultantVentron Management LLC - Conyers, GAJanuary 2023 to Present Meeting potential renters and guiding them on tours of available units Following up on leads for potential renters Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified Preparing leasing documents for potential renters using property standards and regulations Handling the collection of rent payments, security deposits and application fees Keeping residents informed of any changes to rental agreements or upcoming property issues Building a rapport with current tenants to give them personalized service Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms Leasing ConsultantFirst communities - Atlanta, GAFebruary 2021 to October 2023Assisted those looking for a new home also viewing tours, lease terms, and pricing information Also help residents with packages . Maintain communication with prospective tenants Provide tours of properties, amenities and the surrounding community Respond to maintenance requests from tenants Resolve tenant complaints in a timely manner Establish positive relationships with tenants Marketed for my property every Tuesday and Thursday to preferred employers . Help host community events and plan them Scheduled make readysCustomer Service RepresentativeWilliams-Sonoma, Inc. - Las Vegas, NVOctober 2018 to February 2021My role at William sonoma (Rejuvenation) is problem solving and customer service support . I currently work as a chat agent . I started out as a Phone representative. I help with delivery and scheduling and sales orders as wellEducationDiplomaHenry County High SchoolSkills microsoft office, (7 years) Cooking Cleaning Experience Food Production Food Preparation Serving Restaurant experience Cash handling Customer service Hospitality Guest services Food service Typing Hotel experience Stocking Warehouse experience Host/hostess experience POS Windows Debits & credits Sales iOS Retail sales Dispatching Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Office Leadership Front desk Conflict management Google Docs Customer support Kitchen Experience Customer service (3 years) Customer support (Less than 1 year) Mac OS Customer service (3 years) Live chat (1 year) Communication skills Computer skills English Fair Housing regulations Analysis skills Customer support Software troubleshooting Sales Negotiation Marketing Hospitality Yardi Social media management Driving Leadership Salesforce CRM software Accounting Outbound sales Interviewing Customer service Inside sales Guest services Windows Property management Presentation skills Cash register Typing Live chat Communication skills Retail sales Microsoft Access Social media marketing Microsoft Word Microsoft Excel Microsoft OfficeCertifications and LicensesFood Handler CertificationDriver's LicenseCertified Apartment ManagerAssessmentsCustomer focus & orientation  ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientCleaner fit  ProficientNovember 2021Measures the traits that are important for successful cleaners Full results: ProficientWork style: Reliability  ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills  ProficientAugust 2021Influencing and negotiating with customersFull results: ProficientCall center customer service  ProficientOctober 2021Demonstrating customer service skills in a call center setting Full results: ProficientCustomer service fit  ProficientAugust 2021Measures the traits that are important for success for customer service roles Full results: ProficientCustomer service  ProficientAugust 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.