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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Niblick Circle
Winter Haven, FL Street Address
Cell Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
____________________________________________________________________________________
Professional Experience
SERVICE PROFESSIONAL/BARTENDER/CERTIFIED TRAINER AT OLIVE GARDEN WINTER
HAVEN, FL April 2021-Present
Provide leadership support for management in different assigned areas, from service and guest
relations, to helping out in different culinary positions
Being approachable and serviceable to fellow team members and guests
Having a guest wins mentality as well as minimizing waste in areas that can use improvement.
Help in managing daily labor, assisting team members with their assigned area, as well as doing line
checks throughout the shift, and help build and keep up team members morale, with understanding
different peoples strengths and how best to utilize it.
Connecting on a personal level with the guest as well as fellow team members. Leading by example
and taking ownership of our actions.
Having a guest first mentality as well as trying to make the restaurant better, with understanding the
functions of the restaurant as a business, and brainstorming ideas to management about ways to help
improve in different areas.
Have a strong desire to make every guest have an outstanding dining experience, no matter what role
I may be working, staying focused on a guest first mentality, and staying positive no matter what
situation may arise.
Understanding/practicing/ and completing different functions on the POS computers.
Setting goals during the beginning of the shift and assist/coach in trying to hit those goals during
the shift. Reviewing the end of shift numbers with team members and talking about ways of doing
better and always finding ways to praise each other no matter the outcome.
Extensive experience in dining ethic, as well as understanding and focusing on the company's values,
and displaying/executing them daily, with a strong emphasis on the Olive Garden culture and
continuing to strive for a family like atmosphere both among the guest and fellow team members.
Always try to win at guest loyalty, to help drive the business in the positive direction for today and
for the future.
SERVER AT BIG TOM S DINER, WINTER HAVEN, FL February 2020 - August 2020
Greeting and assisting guests with warm welcome as they enter the restaurant and answering any
questions the may have
Expeditious and attentive service of guests, ensuring their enjoyable dining experience and feeling of
being a valued as a patron with emphasis on wanting them to return to the establishment
Understanding and using POS computers to put in orders and correctly taking payments from guest
with different forms of payment methods
SALES CONSULTANT AT DYER CHEVROLET, Lake Wales, FL March 2018-August 2018
Demonstrating the value of the vehicle of interest, focusing on specific hot buttons pointed out by
customer when investigating during the initial meet and greet
Knowledge and practice of different sale closes and other sale tactics that help when in the field
Welcoming customers to dealership and directing them into the right department
Worked various manifest lists, and service lists, to invite customer back to dealership that had
recently gone through name change and management change
Average of 9 to 12 cars monthly, with average front end gross of 1500
SALES AND LEASE CONSULTANT AT HUSTON CHEVROLET, CADILLAC, BUICK, GMC, Lake
Wales and Avon Park, FL; February 2017- March 2018
Understanding Vehicle knowledge and demonstrating vehicles to customers on an individual basis
and presenting them in a nature to hit there hot buttons and to have personal experience
Presenting numbers to the customer with the access and knowledge of different negotiating skills to
close on the sale
Knowledge of options of leasing or financing, and always presenting a way to show the customer to
a way to fit the vehicle in their budget
Knowledge and practice of different sale closes and other sale tactics that help when in the field
Working with internet leads and setting appointments to get the customer sold on both the
dealership and the vehicle of interest
SERVER/BARTENDER AT HARBORSIDE, WINTER HAVEN, FL July 2015 May 2017
Greeter and server of all guests, handling large parties with ease and professional timing emphasizing ways to
enhance their experience while driving increased sales to the establishment
Promoter of brand concepts and their importance to the servers demeanor and presentation
Researched and rehearsed proper pairings of wine and foods, to enhance the culinary experience including the
tastes and textures of the wines for communicating to the guests at the restaurant
Experienced in recommending specialty beverages enhancing sales by the proper introduction of these
products in consultation with the diners and their food choices
Responsible for the closing of the financials at the end of the evening accounting for 100% of funds, cash and
credit balances and making the appropriate deposits
SERVER/HEADWAIT AT CARRABBA S ITALIAN GRILL, WINTER HAVEN, FL October 2012 February 2015
Responsible for the professional greeting and expeditious serving of guests, ensuring their enjoyable dining
experience and feeling of being valued as a patron with an emphasis on getting return business
Verbally explained all specials, menu options, preparation and ingredients for complete patron understanding
and satisfaction
As Headwait, expertly handled all end of night transactions from night time close down including daily
nightly money drop and report, to point of sale (POS) transactions accountability to the collection and night
tip share distribution
Experienced and practiced dining ethics and server practices as a routine part of the daily routine
Mentored and trained new servers to ensure company practices were learned and repeated consistently
SERVER AT BONEFISH GRILL, BLOOMIN BRANDS, OCALA, FL August 2010 June 2012
SERVER AT CRACKER BARREL OLD COUNTRY STORE, BELLEVIEW/TALLAHASEE, FL June 2006-2010
Education
FLORIDA STATE UNIVERSITY: Graduated May 2010 Dual Degrees B.S. Communications and Political Science
COLLEGE OF CENTRAL FLORIDA: Graduated May 2007: Associate degree of the Arts
Business Training Experience
Joe Verde Sales Training; January 2018
o Learned, practiced, and demonstrated different sales tactics
o Practiced and understanding how to overcome objections and working as a team
o Learning how to focus on sales of the business with feature, advantages, and benefits And
recognizing the guests/consumers need and building a rapport with people on a individual
level
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