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Click here or scroll down to respond to this candidateCandidate's Name
Holly Springs, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIm a Highly-motivated customer service specialist, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking employee with Team lead, Management,Remote customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Authorized to work in the US for any employerWork ExperienceProduct DemonstratorAdvantage Solutions-Cary, NCOctober 2023 to PresentI demonstrate products to customers, distribute samples. Customer service. I also assist them in understanding the products by providing information about the item. Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.Remote Quality Control Inspector/Customer ServiceEllis Management LLC-Raleigh, NCApril 2021 to PresentI mystery shop apartment rental companies remotely, I also verify information about the apartment complexes. I schedule appointments and tours.Delivery DriverInstacart-Cary, NCOctober 2020 to PresentDelivery driver, deliver customers online orders properly and efficiently. Landscaping ManagerPerfection Lawn Care-Akron, OHMarch 2012 to March 2020Cutting and trimming of grassEdging, cut and fasten trees, total landscape. Maintained records of all landscaping activities including design, installation, maintenance and repairs. Supervised the use of equipment such as mowers, tractors and other machinery used in landscaping operations. Ensured proper storage of materials and supplies used in landscaping projects. Hired qualified personnel when additional manpower was required for a particular project. Monitored weather conditions regularly and took appropriate measures when necessary to protect plants from damage due to extreme temperatures or inclement weather Front Desk AssociateFairfield Inn & Suites -Green, OHAugust 2010 to March 2012Worked front desk,Booked reservations, answered phone calls, customer service, and problem-solving. Customer Service Call Center RepresentativeHomesite insurance-Akron, OHMay 2008 to November 2010Took inbound and outbound calls about customers policy, Problem solving, customer support. Call Center Customer Service RepresentativeArthur Middleton Capital Holdings-Canton, OHJune 2007 to August 2009Took orders over the phone, verified shipping of orders. Upselling of products Developed strong relationships with customers by providing personalized assistance and support. Tracked orders from start to finish to ensure timely delivery of goods or services. Provided exceptional customer service to ensure customer Satisfaction. AMC Crew LeaderAMC Theatres-Akron, OHApril 2004 to August 2009 Crew leader/supervisor cashier, concession stand Over saw 20 employees. Scheduled periodic meetings with crew members to discuss progress and goals achieved. Trained new hires on job duties, safety protocols, and company policies. Directed team of 10-15 crew members in daily operations and assigned tasks. Assisted in resolving customer complaints or issues quickly and efficiently. Monitored inventory levels and ordered supplies as needed. Monitored and evaluated performance of crew members, providing feedback and coaching as needed. Inspected equipment for proper operation before use by crew members. Responded promptly to customer inquiries concerning services EducationCollege in Business ManagementStark State College - Canton, OHSeptember 2003 to January 2005College in Business ManagementUniversity of Akron Main Campus - Akron, OHJune 1998 to June 2000Skills Lawn Care Mowing Groundskeeping Landscape Maintenance Outbound Sales Cold Calling Tree Care Customer service (10+ years) Typing Cash handling Front desk Cash register Cold calling Marketing Product demos iOS Mobile applications Driving Telemarketing Outbound sales Sales Windows Childcare Social work Bilingual Communication skills Computer skills Customer support Accounts receivable Call center English Time management Remote work (2 years)Certifications and LicensesDriver's License |
