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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Morganton, NCSUMMARYSeeking Customer Service Representative role with 8 years of experience in customer service, call center operations, and virtual environment proficiency. Excelled in training, Microsoft Office, and resolving complex customer inquiries at Williams-Sonoma and Wells Fargo. Demonstrated commitment to service excellence and efficient problem-solving in fast-paced settings.WORK EXPERIENCEWTSA Morganton,NCSecurity Guard Apr 2023 Ensured the safety and security of WTSA premises, personnel, and visitors by diligently monitoring surveillance equipment, conducting regular patrols, and managing access control systems. Williams-Sonoma Charlotte, NCInternational Customer Service Specialist May 2022 - Dec 2023 Managed international shipment processes, ensuring adherence to customer specifications and delivery standards. Enhanced customer satisfaction by effectively resolving inquiries and challenges through email, chat, and telephone communications. Partnered with team members to develop solutions for frequent customer concerns, streamlining response efficiency. Furnished clients with timely product availability, pricing details, and shipping information, facilitating expedited order fulfillment.Wells Fargo-Contract Charlotte, NCHR Specialist Nov 2019 - Feb 2020 Managed complex data analysis and reporting using MS Office Excel, including proficiency in VLOOKUP and pivot tables, to verify and adjust employee compensation accurately. Delivered customer service excellence, addressing client inquiries with integrity and empathy, while maintaining attention to detail across multiple computer applications. Ensured compliance with company policies by verifying pre-closing checklists and insurance policy amounts, leveraging internal HR systems for data modifications and adjustments. Walmart-Contract Charlotte, NCLoan Document Specialist, Accounts Payable Specialist, Account Receivable Clerk Jul 2018 - Aug 2019 Ensured the accuracy and integrity of financial documents by correcting data errors and obtaining necessary information, leading to enhanced data quality across departments. Maintained fiscal responsibility by meticulously evaluating and processing billing statements, identifying and resolving any invoice discrepancies through advanced Excel functions. Administered accurate data management and reporting, involving daily discharges, bed list updates, and client profile entries, contributing to the smooth operation of facility services. Mens Shelter of Charlotte Charlotte, NCGuest Services Specialist Mar 2017 - Jul 2018 Administered guest accommodations, ensuring efficient check-in and check-out processes while conducting thorough daily inspections of facilities for maintenance and service quality. Resolved customer complaints with a focus on achieving resolution satisfaction, while maintaining professional communication through phone inquiries and direct guest assistance. Enhanced guest relations by providing attentive service and anticipating needs, contributing to an increase in customer loyalty and retention.Wells Fargo-contract Charlotte, NCLoan Service Specialist Mar 2016 - Mar 2017 Managed loan pipelines to ensure compliance with closing dates and performance standards, while verifying account discrepancies through cross-departmental research. Conducted thorough reviews of closing documents to ensure adherence to statutory recording requirements and maintained oversight of loan portfolios for proper insurance coverage. Assessed applicant financial status and creditworthiness to establish loan eligibility, and provided guidance on loan selection and debt repayment plans tailored to client profiles. Aon Hewitt Charlotte, NCCustomer Service Health Benefit Specialist Jun 2015 - Jan 2016 Resolved customer inquiries and complaints efficiently, ensuring satisfaction by leveraging strong communication skills and in-depth knowledge of company policies and product offerings. Delivered comprehensive support to beneficiaries by explaining plan benefits and eligibility requirements, enhancing understanding and customer experience. Compiled and analyzed reports, assisting clients in selecting suitable health plans through data-driven insights and personalized consultations.Wells Fargo Charlotte, NCLoan Service Specialist Sep 2012 - Sep 2013 Managed comprehensive loan assignment processes, ensuring accurate activation and delegation for various loan types, while maintaining direct communication with legal professionals to monitor the status and facilitate proper file management. Conducted thorough verification of insurance coverage for secured loans and executed meticulous reviews of client documentation to identify and rectify discrepancies, coupled with financial and credit analyses to assess loan viability.CITI Financial Charlotte, NCLoan Document Specialist III Mar 2012 - Sep 2012 Evaluated loan packages, ensuring comprehensive analysis of credit reports, financial statements, and budgets, and facilitated the procurement and monitoring of appraisals, title and flood certifications, and home insurance documentation. Prepared and managed electronic documentation and correspondence, verifying compliance with Fannie Mae, FHA, VA, and HUD guidelines, including the processing of Short Sales FHA. EDUCATIONCentral Piedmont Community CollegeAssociate Degree, Restaurant ManagementCharlotte, NCNorth Carolina Central UniversityBachelor, Business AdministrationDurham, NCSKILLSProblem Solving Attention To Detail Multi-tasking Organizational Skills |
