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Click here or scroll down to respond to this candidate Candidate's Name
Atlanta, GA Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLEQA ManagerAnalytical professional with diverse software testing and quality assurance (QA) leadership experience across various industries, including credit card decisioning, finance, telecom, call center software, and enterprise mobility management. Experience working with mobility pathway a scalable, integrated solution to drive mobility lifecycle activities/services on a single, end-to -end platform. Strong communicator and confident leader, recognized for providing global teams with invaluable cross-training, leadership, and problem-solving support throughout periods of change management. Collaborate cross-functionally with product management and development managers across to deliver high-quality product to customers. Extensive experience developing, evaluating, and executing test plans and test cases for mobile and web-based applications across iOS, Android, and Windows platforms. Experience in creating & maintaining test environments following the concepts of continuous integration & continuous deployment. Career highlights include: Accepted additional responsibility following restructuring at Ernst & Young, providing hands-on leadership, project alignment, and cross-training across multiple, global teams following internal downsizing of 26 teams to 13 (80+ team members-manual, automation & accessibility). Ownership on maintaining not only QA but also other environments used by UAT (Client engagement) team & performance team. Collaborated with onshore and offshore teams at COXs Communications, gathering requirements, facilitating business team demonstrations, and going above-and-beyond to ensure timely deployment. Maintained test environments. Performed complex application testing at VMware across Windows, iOS, and Android operating systems. Served as acting manager of Genesys global QA team; liaised between France-based manager and teams in Toronto and Atlanta, providing progress reports and supporting prompt issue resolution. Had complete ownership on creating & maintaining test environments.Areas of ExpertiseCore Competencies: QA Lifecycle Management, Agile/Scrum, User Experience (UX), Cross-functional Collaboration, Global Team Leadership, Reporting, Stakeholder Relations, Cross-training, Continuous Integration/DeploymentTesting: Regression Tests, Integration Tests, System Tests, Functionality Tests, API Testing (Postman, Yark), Accessibility Tests (WCAG 2.0), Automated Test Scripts, User Acceptance Testing (UAT)Defect Tracking: Jira, Test Director/ Quality Center, PVCS, CMVC, qtest, Azure Dev ops (ADO)Databases: Oracle, Ms SQL, Teradata, Toad, Informatica, AccessTools/Software: Azure DevOps Services, Scale Agile Framework, Power BI, VMware vCenter Converter, vSphere Client, WinRunner, QA Partner, Selenium, Appium, Atlassian (Bamboo, Bitbucket, Confluence), SOAP UI, Zeplin, Eclipse, SharePoint, Xcode, Android Studio, Fiddler, Vysor, Audio Eye, Adobe Experience Manager (AEM), Service nowProfessional ExperienceErnst & Young | QA Lead (Sep 2019 Sep 2023)Creating trust in capital markets through assurance, consulting, law, strategy, tax, and transaction expertise Led onshore and offshore testing teams (80+ members: Manual, Automation & Accessibility) meeting all deployment deadlines and QA standards. Facilitated UAT, providing & maintaining test environment and daily monitoring/reporting of UAT team member progress. Streamlined UAT across over 16 engagement teams, triaging testing-identified issues and implementing solutions. Supported Fortune 500 tech client with UAT leadership & facilitated UAT defect calls to triage the issues reported by UAT teams.
Represented QA & UAT team on daily leadership calls, providing insight into testing and project milestones. Acknowledged by executive leadership and team members for exceptional leadership following organizational restructuring. Communicated clearly and consistently across multiple, global teams to meet key deadlines. Facilitated daily bug triage meeting for functional QA, Accessibility team & UAT to tirage defects & assign them to the appropriate team member.
Performed impact and gap analysis. Monitored and instructed test resources on proper procedures to ensure team compliance, streamline manager status reports on development projects, and coordinate issue resolution. Created QA strategies for all releases providing leadership details on project execution. Created & executed End to end scenarios based on Customer journey to make sure the product functions as per Business requirements. This included testing data visualization dashboard built with power BI reports to keep stakeholders aware of current program demographics & costs. Tested API s using Swagger & Postman. WCAG guidelines (perceivable, operable, understandable & robust) for testing & managing accessibility testing team. Tested application using screen reader on website & devices. Oversaw test activities, including design, development, and execution of test strategies and plans in Azure Dev Ops. Gatekeeper for the test environments & worked with Devops team closely for continuous integration & continuous delivery implementation.
Supported team lead in upward stakeholder management and daily management of QA and UAT. Liaised between business, development, and senior management on release period project goals, objectives, and testing.Technical Skills: Azure DevOps Services, Scaled Agile framework, PowerBI, Postman, Accessibility testing (WCAG2.0) , Service now, CSS, htmlCOXs Communications | QA Lead (May 2018 Sep 2019)Providing digital cable TV, telecommunications, and home automation services Managed team of onshore/offshore QA associates. Allocated resources, monitored milestones, and ensured quality standard compliance. Provided story points to Agile user stories using Jira during Planning Poker meetings. Delegated tasks based on engineering strengths. Created test cases referring to User stories for functional as well as accessibility testing.
Developed pages using AEM, allowing authors to deliver faster e-marketing content and create personalized CX via desktop, tablet, and mobile devices. Created content per functional requirements in author mode and verified in publisher mode. Performed API, automation, and accessibility testing (using Audioeye) to ensure correct responses, troubleshooting issues as needed. Created test cases referring to the UI/UX design to test html & CSS integration to make sure the new feature is as per business requirement. Facilitated requirement-specific component demonstrations to clients as needed.Technical Skills: AEM, Web API, Selenium, Cucumber, Jira, Scaled Agile Framework, Splunk, Accessibility testing, AudioEye, UI/UX, CSS, htmlVMware | Senior QA Engineer (06/2015 05/2018)Global leader in Cloud infrastructure and digital workspace technology Analyzed requirements, developed test plans and strategies, and created and executed test cases (automation scripts using XCode) for enterprise mobility management product.
Participated in Agile planning meetings, providing QA task estimates using Jira.
Aligned code with acceptance criteria in collaboration with development, design, and business teams. Monitored file changes using Git for source code management.
Created test scenarios in Qtest and executed functional and system tests on mobile applications. Verified functionality and identified failures. Deployed mobile applications in various operating systems, including iOS, Android, and Windows Tracked defects and generated testing progress documents and references. Prepared presentations on product features for team members using SharePoint.Technical Skills: HP Quality Center, SharePoint, Selenium, SQL, Postman, vSphere, Jira, Confluence, Android Studio, Charles Proxy, Agile,QtestGenesys, Frontline Advisor & Agent Advisor Modules | QA Lead (01/2008 11/2014)Frontline Advisor: Monitoring contact center agent performance and helping managers track business objectives/compliance.Agent Advisor: Providing agents with performance information, enabling proactive self-management and improvement. Created and maintained Genesys framework to support both Advisor modules. Restored Genesys image using VMware and created additional objects after finalizing framework.
Designed databases in Oracle or MS SQL to support modules.
Installed modules against Windows or Linux environments using Ant installer. Created SQL queries to ensure database accuracy in adapter module tables. Validated corresponding frontend metrics. Leveraged functional knowledge and test data creation expertise to support automation team. Executed teams Python scripts created and reviewed results. Estimated work efforts and managed risks/dependencies alongside team members. Test management tool Qtest was used for effective planning & execution of test scenarios. Supported offshore team with establishing test environment and test data. Reviewed and approved team members test plans and test cases.
Participated in sprints and Agile planning meetings. Provided targeted release estimates. Monitored daily progress and resolved issues.
Technical Skills: VMware, Oracle, MS SQL, Windows, Linux, Python, qtestAT&T | Senior Quality Analyst (05/2006 12/2007)Formerly Cingular, one of the largest wireless companies Generated SQL queries to validate data in Business Intelligence Database (BID), a centralized warehouse that integrates and consolidates AT&T s corporate information from different databases, applications, and source systems. Analyzed and reviewed system and functional requirements with solution architects and data architects to define data requirements and establish foundation for database design and data extraction. Developed test plans and test cases for all projects. Resolved data issues across applications, including discrepancies in definition, format, and function. Served on iPhone project. Tested functionality to identify new/existing subscribers and calculate revenue share. Played key role on conversion project to rebalance customer load between 3 markets and improve performance. Enabled end user to view their account and subscriber level in one, central location. Requested test data based on system and functional requirements from billing systems (i.e., Care and Telegence) to perform end-to-end testing. Identified and reported defects for data warehouse applications. Generated and verified reports against business objectives and login/visibility rules. Confirmed extracts and generated feeds from BID.Technical Skills: SQL, Siebel Analytics, TeradataEducation & CredentialsUniversity of Mumbai | Bachelor of EngineeringICAgile | ICAgile Certified Professional (ICP)Scrum Alliance | Certified SAFe Practitioner
Scrum Alliance | Certified Scrum Master (CSM)
Radiant Systems | Appium/Selenium CertificationSix Sigma Green Belt Certified |
