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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer ServiceGiant Food - Silver Spring, MDMay 2022 to September 2023 Provide excellent, friendly and knowledgeable customer service. It is our job to make sure the customerleaves satisfied, so great customer service is a MUST. Follow all weights and measures procedures. Help customers select the best product for what they are making. Maintains orderly rotation of stock in the butcher's refrigerator and freezer. Takes instruction, direction, and follows procedures provided by our head butcher. Keep a clean and sanitary work station at all times.Customer Service/Sales RepresentativeShoe City - Silver Spring, MDMarch 2021 to February 2022 Greets customers and makes them feel comfortable Interacts with customers, offering assistance and responding to questions about products andpurchases Provides recommendations according to customer needs or preferences Locates merchandise for customers and places orders, where necessary Introduces promotions and new products to customers Operates cash register and handles cash payments and credit card processing Handles refunds, exchanges and returns Documents sales by updating customer records Stays up to date with sales trends for better service and achievement of sales.StockerWalgreens - Silver Spring, MDDecember 2020 to February 2021 Organize shelves Rotation with new datesCustomer ServiceOffice Depot - Silver Spring, MDJanuary 2020 to November 2020 Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.Cashier/Customer ServiceLittle Caesars Pizza - Silver Spring, MDJuly 2018 to September 2019 Process sales transactions Calculate the cost of products or services Accept payments Calculate and return change when required by the payment method Maintain adequate change denominations in the cash drawer and request additional change Answer customer questions about products or services Reconcile cash drawers and sales receipts Report issues with equipment Work as a team to meet store sales goals Handle customer complains Process layaways, returns and exchanges Maintain clean and tidy checkout area Assist in stocking and rotating merchandise Scan and bag items accurately and efficiently Stay up to date on merchandise promotions, advertisements and product information.EducationHigh school diploma