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Click here or scroll down to respond to this candidateJNCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Haines City, FL Street Address
Over Street Address years in Operations/Service Management Strong Customer Service background Very detailed, thorough and accurate. CDL class B certied with air brakes and passenger endorsement. Records ManagementRoute PlanningPre-Trip InspectionsRoute NavigationTeam CollaborationShipping proceduresRoute developmentAccount ManagementWorksite safetyLogistics ManagementLoad ManagementRoute OptimizationWalt Disney World ResortBus driver11/2022 - 06/2024Transported guests throughout the resortPerformed pre transport safety checks on buses.FEDEX Ground Davenport, FLOperations Coordinator08/2016 - 08/2022Provides internal and external customer service and issue resolution within dened timeframes according to quality standards and expectations Establishes new including updating existing FedEx Ground scheduled pick-ups which requires communication and coordination with sales, customers, business contacts and station management Creates and maintains pick-up lesResponds to daily inquires and requests for assistance from business contacts when contingencies are exhausted to support service recovery Performs requested pick-up transfers and obtains customer approval for pick-up window exchange to help provide a timely and optimal pick-up experienceContacts Customers with non-productive pick-up status to determine opportunities for schedule changesVisits assigned stations to establish and build relationships and review opportunities to improve customer experience.FEDEX Ground Pompano Beach, FLCPC Coordinator08/2011 - 08/2016Provides internal and external customer service and issue resolution within dened timeframes according to quality standards and expectations Establishes new including updating existing FedEx Ground scheduled pick-ups which requires communication and coordination with sales, customers, business contacts and station management Creates and maintains pick-up lesResponds to daily inquires and requests for assistance from business contacts when contingencies are exhausted to support service recovery Performs requested pick-up transfers and obtains customer approval for SummarySkillsExperiencepick-up window exchange to help provide a timely and optimal pick-up experienceContacts Customers with non-productive pick-up status to determine opportunities for schedule changesVisits assigned stations to establish and build relationships and review opportunities to improve customer experience.FEDEX GroundPick up and Deliver and Service Manager08/2006 - 08/2011Responsible for managing service for the pick-up and delivery of packages as well as the loading and unloading of trailers and vans Monitors and evaluates productivity standards for pick-up and delivery service at the station and performs daily delivery planning including exing between driversDevelops peak plans and route alignments within the terminal Promotes safe work practices and route alignments within the terminal Conducts weekly meetings with contractors to discuss safety and dierent ways to grow the businessConducts van maintenance checks to ensure vans are in compliance with D.O.TRequirements and FedEx brand imaging standardsRecruits and trains new driver candidates as well as teaches the FedEx Safe Driving ProgramProvides timely custom service by handling all issues dealing with pick-ups and all package problems with excellent communication and extreme knowledge of the industry.Gold Coast Linen West Palm Beach, FLService Manager/Sales Representative04/1998 - 07/2006Supervised over 100 employeesCreated and maintained work schedulesHired and trained new employees which included reviewing safety standardsEnforced production standardsDelivered and maintained customer inventorySuccessfully increased product sales.Calvin College Grand Rapids, MichiganBachelor of Science in Business and RecreationEducation and Training |
