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Click here or scroll down to respond to this candidateCandidate's Name
Hackensack, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYAccomplished IT director highly regarded for spearheading IT operations to improve business growth and enhance organizational eciency. Recognized as a natural leader with expertise in service delivery, strategic planning, project management, and relationship building. Aligns IT initiatives with business goals to deliver innovative solutions. A strong communicator and collaborator who works well with diverse personalities and people across all levels of an organization. CORE COMPETENCIESOperations Management Customer ServiceExcellent Organization Skills Level 1, 2, 3Support Documentation ManagementM&A Leadership Project ManagementEciency Time Manage Team DevelopmentVendor Management Software MigrationsProcess Improvement CommunicationStandards Management ITSMSKILLSSoftware: Windows, Mac, iGel, VDI, (QSR) POS-Toast, Citrix, Active Directory, Azure, Voyce Interpretation, Epic, Cerner, MyChart, Duo mobile, PCMover, AirWatch, SCCM, Veeam, Altiris, Strata DK telephone System, ServiceNow, Magic Service-Desk Suite, MSOce 365, Google Workspace, Universal Imaging, Acronis, Clonezilla, Intune, Avaya phone, and Windows upgrades.Hardware: Desktops, Laptops, mobile devices, Signature Pads, Cameras, Credit Card Swipes, Hand-Scanners, ELO tablets, Go-Handhelds, Cable Management, Audio and Videoconferencing, Polycom VoIP, Routers, Switches, Modems, Cisco Meraki, Hardware upgrades. PROFESSIONAL EXPERIENCEWipro East Brunswick, NJ November 2023 May 2024 Senior Manager of IT: 2023 2024 Contracts Managed a team of 11 IT professionals to support day-to-day operations, via the service desk. Developed KPI metrics to increase workow and productivity. Established a streamlined process for monitoring and handling escalations, ensuring rapid resolution. Created structured SOPs and knowledge base frameworks to enhance operational eciency. Improved the customer experience by rening service management processes. Strengthen communication by reducing time to notify the end user regarding service disruptions or maintenances. Prospect Medical Holdings Inc. Hackensack, NJ July 2020 July 2023 National Director of IT Operations: 2021 2023 National Manager of IT Operations: 2020 2021 Directed a team of 40 IT professionals to support daily operations via helpdesk, desktop, and network. Trained, and mentored employees to eectively conduct performance appraisals, ensuring consistent evaluations and fostering improved employee development outcomes. Enhanced the customer experience by implementing best practices and improving service management processes. Reduced spending by 45% while boosting IT project output by streamlining operations, strategizing hiring decisions, enhancing sta performance, and outsourcing inconsequential tasks to external vendors. Built and nurtured strong vendor relationships and negotiated contracts to optimize services and reduce expenses. Saved $25k monthly for each location by leading the rollout of interpretation devices. Delivered a 38% year-over-year savings through cost-cutting initiatives in hardware purchases. Optimized administrative control and energy eciency for desktops, achieving a 45% cost reduction through the Windows upgrade for 800 thin clients (iGel), including the migration from Windows 7 and 10 to Windows 11. Candidate's Name
Hackensack, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE PROFESSIONAL EXPERIENCE CONTINUED Developed the national emergency protocol, reducing turnaround from 2 hours to 15 minutes. Spearheaded the initiative to upgrade Access Points to go Meraki with success. Monitored oshore and onshore assistance, reassuring customer satisfaction a priority. Le Pain Quotidien New York, NY February 2018 April 2020 Senior IT Support Manager: 2020 IT Support Manager: 2018 2020 Managed tier 1, 2, and 3 IT support teams of 15 technicians, overseeing daily operations. Resolved incidents, requests, and change orders to meet service level agreements via Service-Desk Plus (Zoho). Played a vital role in driving Le Pain Quotidien to achieve global status by supporting end-user computing for restaurants, corporate oces, and remote users across 220 global locations. Increased team member performance by clearly dening employee roles and setting achievable improvement goals. Improved cost control by 25% by identifying and addressing key improvement areas. Administered an IT operations budget of $225k, managing invoice approval and processing. Diagnosed and resolved issues with WAPs, modems, Fortinet, Switches, Patch panels, and data drops. Upgraded 95 locations with new point-of-sales systems and hardware in less than 4 months. Town Sports International (NYSC, BSC, WSC, PSC, LR, TG) New York, NY September 2010 February 2018 IT Manager, Systems Administrator: 2016 2018 Senior Systems Administrator: 2011 2016 Systems Administrator: 2010 2011 Oversaw operations, for levels 1, 2, and vendor support for over 9000 users across 176 clubs and 5 corporate(c-suite) locations, managing a team of 20 technicians. Met all service level agreements by managing incidents, requests, problems, and change orders via ServiceNow. Implementation key IT projects, including patching, anti-virus management, point-of-service installations, data and application transfer for Windows upgrades, image creation, and hardware procurement. Directed (M&A) acquisition planning and implementation of Lucille Roberts and TMPL Gyms, ensuring a seamless transition and operational readiness.EDUCATION & PROFESSIONAL DEVELOPMENTRamapo College, Mahwah, NJBachelor of Science (Candidate) Computer Science Bergen Community College, Paramus, NJCoursework in Computer ScienceCertication: A+ Certied Hardware Excel Level 2 & 3 Career Edge (MS Oce) Training: ITIL MCDSTLANGUAGESEnglish & Spanish (Full Bilingual Fluency) |
