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Click here or scroll down to respond to this candidateCandidate's Name
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Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: [LINKEDIN LINK AVAILABLE] Work ExperienceNOC OperationsBlue Stream FiberMarch 2023 - November 2023Coral Springs Florida Lead a team of 13 engineers, developing and implementing SOPs and policies for the NOC. Oversee outage and event notifications, cultivating relationships with third-party vendors and OSP/ISP Construction for enhanced policies. Mentor and coach employees, fostering a cohesive unit while resolving outages in IP, Video, and Voice. Develop training schedules, monitor metrics, and manage the NOC budgeting. Worked, trained, and coached DOCSIS systems and language. Built a NOC from the ground up, and developed the processes and procedures for the day-to-day operations. Helped build and train the OSS environments for the NOC personnel. NOC budgeting and data tracking. Maintained vendor relations and approved products. NOC OperationsCharter CommunicationsMay 2016 - March 2023St. Louis Missouri Managed teams of 15 to 45 engineers, handling outage notifications and interacting with executive management. Oversaw the continental US area covering over 6,000 stores and 5,000 headend facilities. Provided technical expertise, trained staff, and resolved outages in IP, Video, and Voice. Worked with our Hawaii region on our underseas systems communication maintenance Contributed to training schedules, protocol creation, and monitored metrics for efficiency improvements. Gathered NOC floor input for annual budgeting.DOCSIS Engineer IIICharter CommunicationsJanuary 2015 - May 2016St. Louis Missouri Conducted CPE testing, configured CMTS cable servers, and managed lab wiring and configuration. Proficient in Cisco VLAN switching, IPV4/IPV6 addressing, and overseeing prototype devices and firmware. Collaborated with vendors, managed high-level projects, and mentored in DOCSIS and lab training. Built and designed PON, GPON, and Remote Phy networks. As well as DOCSIS networks and Fiber to the home networks.Charter Field Supervisor/TechnicianA&E TelecommunicationsJanuary 2013 - December 2014St. Louis Missouri Supervised a team of 14 installers, conducted inspections, and trained new installers. Facilitated communication between techs and dispatch, staying updated on field Operations.Bahavior Detection officerDHSJanuary 2008 - December 2013St. Louis Missouri Used Behavioral Sciences to observe and evaluate individuals. Expert in micro-facial and body language interpretation. Questioned and interview individuals as needed. Provided behavioral detection services in the field for special events in cooperation with the Secret Service/FAMS/Local Law Enforcement.(2010 All Star Game, Presidential Fundraiser, etc.) Created presentations and held intelligence briefings for DHS personnel. Served as a trainer for current and new DHS employees. Helped developed a nationwide training program for DHS in cooperation with Dr Ekman.(Dr. Ekman Professor, Author of multiple books on nonverbal communication) Sales/Account ManagerBoniville Raido GroupDec 2006 - June 2007St. Louis Missouri Served as head of the sales, development and promotions department for Bonneville Radio Group and I Channel Internet Radio Station Supervised approximately 15 employees Managed client accounts, sold advertising, Provided some copywriting/editing/on-air work as needed Facilitated communication between techs and dispatch, staying updated on field Operations.Account ExecutiveKMOX 1120 AMMay 2006 - December 2006St. Louis Missouri Interactive Account Executive Worked closely with the marketing department to develop internet advertising as well as handle client accountsKMOX 1120 AMMay 2006 - December 2006St. Louis Missouri Interactive Account Executive Worked closely with the marketing department to develop internet advertising as well as handle client accountsStudent / Odd JobsDec 2002 - May 2006St. Louis Missouri Went to School Worked Odd JobsNaval Intelligence OfficerUnited States Navy1996-2002San Diego California Provided intelligence for Admiral's staff and military units worldwide, specializing in Opintel. Utilized intelligence assessments to shape Navy procedures and policies, mentoring subordinates.Education Saint Louis University/Broadcast Center, St. Louis, MO Bachelor of Arts in Communications, 2006Minor: Journalism Southern Illinois University Edwardsville, Edwardsville, IL Bachelor of Science in Electrical Electronics Engineering, 2003 Certifications ITIL (95% complete, awaiting proctored exam) |
