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| | Related Resumes Customer Service, Hospitality, Scribe, Data keeping Kennesaw, GA Account Manager Customer Service Atlanta, GA Customer Service Crew Member Fairburn, GA Customer Service Retail Sales Atlanta, GA Customer Service Order Picker Riverdale, GA Customer Service Project Manager Holly Springs, GA Customer Service Banquet Server Atlanta, GA |
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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Fairburn, GA Street Address
WWW: Bold ProfileSUMMARYI enjoy working with people whether they are coworkers or customers. I enjoy learning and applying what I have learned.Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLSReservations ManagementGuest EngagementCustomer ServiceServer SupportComplaint HandlingPhone EtiquetteStrong interpersonal skillsCustomer service expertiseGreeting guestsGuest SeatingGuest RelationsPositive and professionalEXPERIENCEHostess, Cracker Barrel Restaurant, February 2022-March 2024 Fairburn, GAGreeted guests warmly upon arrival, seating them promptly. Verified reservations and wait times with customers. Maintained a clean and organized dining area.Provided menus to customers and answered questions regarding menu items. Managed the waiting list, ensuring that all parties were seated in a timely manner. Monitored customer satisfaction levels throughout their meal experience. Demonstrated strong interpersonal skills when interacting with customers. Accurately recorded customer information into reservation system. Created an enjoyable atmosphere by engaging in friendly conversation with guests. Resolved any customer complaints or issues quickly and professionally. Provided excellent customer service by addressing customer needs promptly. Greeted guests and gathered information to seat groups or place on waitlist. Greeted customers, answered questions and recommended specials to increase profits. Customer Greeter, Walmart, October 2020-October 2021 Union City, GAGreeted customers upon their arrival and provided them with a warm welcome. Provided helpful advice regarding products to customers. Assisted customers in locating items within the store, providing directions to departments as needed.Responded promptly and courteously to customer inquiries and requests for assistance. Offered solutions to customer complaints in a friendly manner while maintaining professional composure.Fostered positive relationships with customers through engaging conversations about their shopping experience.Observed customers coming and going to protect store assets. Maintained cleanliness of front entry area.Collection Account Representative, NCS, Inc., January 2011-June 2021 College Park, GAHandled customer inquiries and complaints regarding past due accounts. Reviewed delinquent accounts for collection action. Negotiated payment arrangements with customers to bring accounts current. Maintained detailed records of all collection activities in the system. Verified customer information before taking collection action. Processed customer payments, refunds and adjustments as needed. Applied knowledge of legal regulations related to collections practices. Assisted other departments with researching account discrepancies. Provided assistance in training new employees on collections processes and procedures. Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.Recorded and updated customer personal accounts with accurate contact information. Received payment and posted to appropriate customer accounts. Administrative Assistant, AT&T, June 1979-July 2009 Atlanta, GAProvided administrative support to the executive team, including scheduling meetings and managing calendars.Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.Managed incoming calls while providing information or transferring callers to appropriate personnel.Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Ensured efficient operation of office equipment such as printers, copiers and fax machines. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. |
