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FRahiemFultonPHONE NUMBER AVAILABLERahiem.Fulton@gmail.comWoodbridge VASUMMARYAs an accomplished security professional with an active Top-Secret clearance, I provide an outstanding, reliable professional experience in help desk and risk management. I used my communication abilities as a U.S. Army veteran to effectively and understandably convey complicated ideas. Together with my efficient and gregarious nature, my professional skills proficient in remedial scans of identified security vulnerabilities. Skilled in Active Directory managing user accounts, creating accounts and delegating user roles. Coordinating with application vendors for warranty, repair, replacements and license renewal. Excellent communication and interpersonal skills and ability to to translate complicated technical issues for non-technical audiences.SKILLSAsset ProtectionActive DirectoryMicrosoft OfficeRemedyAdobeIvantiSCCMEXPERIENCETier 3 System and Application Support/Service Manager Quantico (FBI), VACyberscend/ Aug 2023 to CurrentPerformed software upgrades, firmware upgrades, an configuration of multiple devices through SCCM or Client center management.Oversee IT asset management, including deployment of desktop computers using System Center Configuration Manager and Windows Deployment Services, and coordinate with vendors for warranty repairs or replacements Manage user accounts using Active Directory, ensuring secure and efficient operations, and execute the decommissioning and sanitization of computers and equipment for disposal.Performed execution of configuration, installation, and support for a variety of devices, including peripherals such as desktop computers, laptops, handheld devices, printers, monitors, and portable data storage devices, scientific computers. Installed, tested and evaluated new systems, applications and installed patches. Ran security scans through tenable after imaging, reimaging and updating PC,s Created user accounts and managed access rights for users. Assisted with onboarding new team members by providing mentorship and guidance. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Assisted customer in understanding products, components and systems using technical demonstration. Service Desk AnalystArlington (pentagon), VAPrime Technological Services/ Jan 2022 to Aug 2023 Maintains comprehensive ticket records and related documentation by logging and tracking tickets via a remedy application. Answering helpdesk calls and assisting in creating and updating IT support tickets.Uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Experience with re-imaging laptops using BitLocker, Command Prompt, BIOS, PXE network, Active Directory, and SCCM.Install hardware, software, and peripherals, run diagnostic software, utilize mainframe and client server software to provide system security access. Desk Top Support/ HeadquartersWashington DC, DCInterCon Systems/ Jan 2021 to Jan 2022Answering helpdesk calls and assisting in creating and updating IT support tickets. Uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Evaluating, prioritizing, troubleshooting, and escalating all tickets to the appropriate Tier Support, and correcting the assignment of tickets as required. Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of the reported problems. Following-up with users and customers to ensure the resolution of issues and closing tickets when the resolution to the issue has been reached to the satisfaction of the customer.Network Communications SpeacilistUS Army/ Jun 2003 to Jun 2006Network management functions while overseeing integrated network control center and multi-channel communication systems.Installing cable wiring and fiber while helping trouble and reengineered associated network assets to support the operational requirements. Develop, maintain and improve the communication network infrastructure. Install, run, pull and splice cables, install routers, switches and cable trays etc. Master BarberFly BarbergroomingEfficiently streamlines business operations by employing software tools including Quick Books, Paycom, Square, Booksy, and Cash appMaintains profitability objectives while determining appropriate budget levels for the management of overhead costs, labor expenses, supplies, and other necessary expendituresMaximizes profits and sustains operations through implementation of new sales strategies and marketing promotionsBuilds strong and lasting rapport with clients through consistent delivery of outstanding service and exceptional techniqueDemonstrates effective communication and follow-up by scheduling and maintaining client appointmentsMaintains and complies with standards, including COVID-19 and state regulations. EDUCATION AND TRAININGBachelor of Science: Cyber SecurityUniversity of Maryland Expected in Jun 2025MarylandAssociate in Information and TechnologyUniversity of Management and Technology Sep 2023Associate of Applied ScienceBarber College Jan 2009Woodbridge, VACERTIFICATIONSComptia Security +Network +CUSTOMArmy Commendation MedalOverseas Service RibbonArmy Achievement MedalCombat Action BadgeIraq Campaign MedalDriver and Mechanic Badge