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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, OHPHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryWith almost 10 years of banking experience and having worked in almost all areas of cash management. I have developed myself as a go-to person within the operations unit in the bank. I am a very reliable, trustworthy, proactive and meticulous person and also possess the skills of peoples' management. Able to work on own initiative and as part of a team I can handle administrative duties competently.SkillsExcellent verbal and written communication skills.Good telephone manners especially when addressing customers.Experience in working with different people from diverse cultural norms and values.Team player.Work ExperienceAccount Specialist /Merchant Disputes 2024JPMorgan ChaseHandling Customer complaints and a variety of disputes.Identify the root causes of disputes and develop effective resolution strategies.Implement resolution strategies in a timely and efficient manner.Maintain a detailed record of all disputes and their resolutions.Making outbound calls to follow -up with customers and help resolve their queries.Customer Service Consultant /Travel Consultant September 2021 June 2022JPMorgan Chase Loyalty DeptProvide exceptional customer service for inbound calls to assist customers with redeeming their credit card points for travel accommodations.Resolve products, service problems, products and service information.Offer accompanying products including but not limited to air tickets, car rentals, hotel accommodations all within company guideline and account specifications.Outbound calls to airlines, hotels and car companies.De-escalate and liaise with supervisors if needed.Call Center Customer Service Consultant October 2020 January 2021GAP INC (seasonal job)Efficiently provide excellent service to both internal and external customers.Receiving inbound and make outbound calls to follow up with customers and help resolve their queries.Create customers and manage their rewards accounts.Help customers place their orders and advise them on suitable products.Work in accordance with the company policies and stay current with changes and updates.De-escalate and escalate call if the need be.Cross sell company products to potential and existing customers.Customer Service Consultant Call Center Representative March 2018 August 2020JCPenney Logistic CenterEfficiently provide excellent service to both internal and external customers.Receiving inbound and make outbound calls to follow up with customers and help resolve their queries.Create customers and manage their rewards accounts.Help customers place their orders and advise them on suitable products.Work in accordance with the company policies and stay current with changes and updates- De-escalate and escalate call if the need be.Cross sell company products to potential and existing customers.Customer Care Officer Senior Transaction Officer 2 June 2013 March 2016Access Bank Gambia LimitedAdvise customers on suitable products for their businesses or individual needs.Opening accounts, book term deposit investments and account reactivation.Visa card bookings and delivering the cards to our busy customers.Prepare visa reference cover letters for customers.Receiving incoming calls and helping customers with their queries.Liaise with other departments to deliver excellent service to the customers.Assistant Head Teller December 2010 June 2013Access BankControlling the movement of cash from a branch to an agency.Assisting the Head Teller on all matters to do with tellers and vault management.Carrying out other duties assigned by my supervisor.Cash & Teller November 2008 November 2010Access BankReconcile all customer transactions.Receiving and paying western union transactions.Facilitate FX transactions.Work with the Treasury department on foreign currency.Preparing and issuing of local/international Bank drafts.Ensure adherence to all control procedures as regards to cash movements.Local funds transfer.Posting of other bank's cheques.Identify potential customers for developed products.Maximize sales through cross selling.Account officer Marketer October 2007 November 2008Access BankAchieving set liability targets.Acquire and maintain customers.Marketing bank's products to the members of the public.Execute marketing calls to existing and potential customers.Prepare Monthly Performance review.Consistently exhibits confidence and enthusiasm on assigned tasks irrespective of circumstance.Introduced new businesses to the bank and new ideas / techniques brought into the system that resulted to cost savings and maximized profit for the bank.Demonstrates strong client relationship management abilities evidenced by maintaining high level and appropriate customer contacts.Well focused on the bank's business and evidently mobilizes team to achieve set objectives.Carefully identifies customers and develop strategies to realize set Goals.Assisting customers with banking transactions.Sales Assistant 2004 2005Diva Boutique Sunset Beach HotelGreeting customers and offering assistance.Recommending products or merchandise to help customersAnswering questions and addressing concernsInforming customers about sales, promotions and policiesDemonstrating how products workTaking payments for purchases and packaging purchasesEducationCertificate in NURSE AIDEColumbus State Community CollegeJanuary 2021 to May 2021Diploma in Business AdministrationBanjul Institute of Professional Studies - BanjulJune 2005 to June 2006High school diploma in ArtsCates International Academy - BANJUL |
