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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , Cell: PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONS:Experienced customer service and call center professional with 6+ years of experience.Bilingual: Fluent in English and SpanishHighly skilled in assisting customers both over the phone and in-personDemonstrated ability to record details of client contacts and service historyProfound ability to handle irate customers and resolve issues effectivelyAble to work with a diverse and multicultural group of employees and customersAbility to work independently, exercise creativity, be attentive to detail, and maintain a positive attitudeAbility to manage multiple and simultaneous responsibilities and to prioritize scheduling of workComputer proficiency, Microsoft Word an internet navigationWORK EXPERIENCE:Managed day to day delivery operations, delivered a range of 70-200 packages per day.Handled inbound calls to place eligible clients in hotels for quarantine during the COVID pandemic.Received all non emergency calls including distribution of foods to New Yorkers in need during pandemic.Maintained facility by way of vacuuming, sweeping, scrubbing, stripping, sealing, polishing and mopping of finished floorsKeeps building entrances, perimeters and inside free of leaves, debris, garbage, etc. as the need arisesEnsured equal garbage removal and recycling pick up occurs in an efficient mannerAnswer inbound calls and make outbound calls to potential clientsCleaning offices, hallways, common areas and other areas.Moving furniture before and after cleaning.Cleaning, dusting, mopping, stripping and waxing floors.Measuring chemicals correctly.,Answered telephone inquiries on products and services and resolved clients concernsSupervised and coordinated employees engaged in customer service activitiesPlanned, prepared and devised work schedules according to budgets and workloadsPrepared, maintained, and submitted reports and records, such as budgets and operational and personnel reportsWORK HISTORY:Amazon, Direct Support Professional New York, NY Jan. 2024 June 2024311 NYC New York, NY Mar. 2020 Mar 2021King Teleservices 311 Bklyn, NY Jan. 2020 Mar. 2020Call Center Agent, Opinion Access LIC, NY Aug. 2014 Feb. 2016Inventory Associate, Just Bagels Bronx, NY Jan. 2014 June 2014Custodian, Wallkill Custodian Workers Wallkill, NY May 2011 Oct. 2013Indiana Market & Catering New York, NY Aug. 2009 Feb. 2010Customer Service Supervisor, Summer Bay Resort Longwood, FL Nov. 2005 June 2009Customer Service Agent, Sketchers Tampa, FL July 2004 June 2005Customer Service Supervisor, Sprint New York, NY Aug. 2003 June 2004EDUCATION:General Equivalency Diploma Brocton, NYATTRIBUTES:Certificate of Achievement for Completion of Breakthrough Customer Service Dec, 21, 2020 |
