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EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a position as Customer Support in a reputed organization where I can utilize my knowledge, experience, promote growth, stability, and opportunity for advancement. Customer Support Loan Document Review Proficiency with 1003 URLA Compliance Encompass Proficiency with Microsoft Word, Excel, and Outlook Data Entry (2 years) Professional demeanor Typing (50 wpm) Mavent report (2 years)Work ExperienceDomestic SorterDHL E Commerce Distribution Center - Atlanta, GAOctober 2022 to Present Sort mail in proper location to go to destination. Filled Time Clock Adjustment forms for employees that need time adjusted. Escorted un-TSA employees on and off the floor. Manifest mail before sorted for outbound (out of town). Customer Service RepresentativeAston Carter - Atlanta, GAJanuary 2021 to October 2022 Answered incoming calls. Explained the difference in health care insurance. Created tickets when accounts were cancelled, enrolled or inactive accounts. Helped customers understand when their accounts get ROPD or inactive. Disclosure Desk WholesaleEquity Prime Mortgage - Atlanta, GAJanuary 2016 to November 2020 Communicate with brokers on behave of the clients. Reviewed loan documents to move to underwriting. Worked on COC and CD before the closing date. Making sure disclosures comply per each state regulations. Food Preparation/ Customer ServiceHMS Host - Atlanta, GAJuly 2013 to September 2015 Welcomed customers that entered or walked by. Clean and keep front cooler rotated and organized Prep food Cash handlingEducationHigh School DiplomaRonald E. McNair High School2010Skills Customer Support Loan Document Review Proficiency with 1003 URLA Compliance Encompass Proficiency with Microsoft Word, Excel, and Outlook Data Entry (2 years) Typing (50 wpm) Mavent report (2 years) Windows Microsoft Office