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Content Writer, Marketing, & Customer ServiceEMAIL AVAILABLE PHONE NUMBER AVAILABLE Street Address Iris Lane, Media PAExperience Summary, Writer & Editor: Excellent detail-oriented, resourceful individual with 7+ years experience in various communications environments including editorial, research, marketing, and public relations. Proficient in writing, editing, administrative skills, and accounting basics. Proven ability to work individually with deadlines and in a team environment. Seeking a position where my written, verbal, organizational, and problem solving skills can be utilized.Experience and skills includes: proofreading, web content writing, marketing, quality assurance, ability to prioritize work and work with deadlines. Experience working as freelance/consultant, individually and in companies, in an office team. Ability to communicate both verbally and in writing. Good Knowledge of Microsoft Word. Previous experience with CMS systems (including WordPress), and HTML. Previous experience with InDesign, QuarkXPress, formatting: AP, APA, AMA, and in-house style guides.EDUCATIONCertificate Student, Wesleyan University, Coursera Online Sept. 2022 - Apr.2023Certificate achieved, completion of three online courses in Psychology concentration: Introduction to Abnormal Psychology, History of Psychology, Creating Behavioral ChangeArt Therapy Student and Practitioner May 2013 - Aug. 2013Trauma-Informed Practices Institute Learning Center, ChicagoTook Online Art Therapy + Happiness, theory and techniquesTaught art making techniques to student to help with emotional regulation, visual expression and creative discovery.Restorative Counseling Student, International Institute of Restorative Arts October 2009Took online and in-person training that emphasized beginner psychology material.Studied a restorative counseling seminar, restorative conferencing with children and adults.Temple University, Philadelphia, PABachelor Degree: Communication Arts June 2006GPA: 3.46/4.0; Graduated Cum Laude, Journalism, Advertising, and Public Relations (JPRA)Kappa Tau Alpha National Honor Society in Journalism and Mass CommunicationOrganizing Officer and seasonal president, Temple ToastmastersPublic Relations Directing Officer, The MIR ClubDelaware County Community College, Media, PA May 2004; Sept. - Dec 2015Associates of Arts: Communication Arts, Graduated with HonorsNew Choices Career Development ProgramIntroduction to Microsoft Word, Excel, PowerPoint 2010Introduction to Photography, Developmental PsychologyEMPLOYMENT & PROFESSIONAL EXPERIENCEBlogger, Content Web Writer, Marketing, Self, Media, PA Jan. 2012 - Dec. 2014, June 2018 - PresentProofread, edited, and wrote original content for blog, companies, and individualsGathered information and selected reputable sources for the content producedWatched informational webinars to self-educate about health topicsFollowed style guide requirements in produced writing piecesMaintained accurate notes and followed project specifications on deadlineTranslated documents when client needed translation in addition to editing and proofreadingManaged documents with software and backup, and provided invoices for billingPerformed online research marketing, and public relations web build-outContributed writing, editing, proofreading, and marketing services for The Stuzo Group and Best Friends Network Society.TJX Store Associate, Marshalls. Glen Mills, PA Mar. May 2018Sorted store merchandise on sales floor and organized items according to accurate, correct sizeOrganized and unpacked merchandise in storage and fixed broken equipmentAssisted customers in finding items in the store and answered questionsBrought unpackaged merchandise to store floor for store displayTeachers Assistant, Delta-T Group, Bryn Mawr, PA Jan. April, 2015Earned appropriate certificates required for working with toddlers in School District.Assisted Elementary School teachers with children in a daycare classroom setting.Helped lead teacher with IEP goals for special needs toddlers during classroom.Content Web Writing, The Creative Group, King of Prussia, PA Oct. Dec. 2011Wrote customer-focused websites for national advertiser, Yellowbook at their in-house creative department.Created business profile pages, 4-5 page sites, with features of special deals, products and services after conducting interviews with business owners.Communicated with various departments, kept accurate notes, and problem solved for customers.Copywriter Jr., United Healthcare Group, Horsham, PA Nov. 2010 Apr. 2011Performed copy writing and copy editing duties for the leading nationwide insurance provider, using Adobe Acrobat and ECM software.Verified database documents, as well as created direct mail and inquiry marketing letters according to the copy departments in-house marketing campaign for Medicare Supplement clients consisting of AARP members.Prepared nationally distributed copies of marketing and advertising letters for filing with specific states.Quality Assurance Associate, Intertek NSTL IT Company, Blue Bell, PA May 2010Prepared devices for testing and tested the devices daily according to specifications.Performed QA testing and translation services in an IT environment for NSTL / Intertek.Worked with company software, read corporate communications, worked with deadlinesWeb Content Writer, Benefit Allocation Systems, King of Prussia, PA Dec. 2008 Apr. 2009Created relevant and written content to promote authority of the company on the webEdited and proofread both regular and marketing documents and web materialsWrote a case-study about a cost-effective investigative insurance serviceEdited client logos for web display to create updated web portal for clientMarketing & Editing Associate, Team and Dream, Malvern, PA Jan May 2008Edited Team and A Dream book for correct grammar, punctuation, clarity and logical sentence structure.Assisted with client marketing for an online start-up business advisor by collecting data from online market research sources.Contributed marketing collateral including reviews of technical IT software.Called and corresponded with media, securing newspaper coverage for public event.Wrote and worked on IT online quiz about business partnering, editing the layout and color useCoordinated with development team on use of HTML and CSS, and provided feedback for future improvements of an online space.Editorial Assistant, Current Medicine Group, Philadelphia, PA June Dec. 2007Contributes to the development of several monthly and bi-monthly medical journalsEnsured and verified submitted manuscripts had appropriate format, length, and completeness.Worked with each contributing author to meet deadline for each medical journalCommunicated with Editorial team of Sr. Editors about any journal concernsProofreader, Educational Testing Service, Ewing NJ Jan. 2007 May 2007Proofread SAT, PSAT, and PRAXIS tests for scholastic testing organization.Administrative Consultant, Readable Holdings Inc., Wayne, PA Sept - Nov 2006Designed layout and edited formatting of book pages for future book projectCommunicated with manager about any tasks and changes to the projectsPerformed accurate data entry of accounting data with Quickbooks for accounts receivablesEditorial Intern, RT-Image, Valley Forge Publishers, Valley Forge, PA Oct. 2003 March 2004Researched medical radiology news on PR-Newswire and wrote articles for the RT-image magazineBecame published in five editions of the weekly national radiology magazineProofread RT-Image magazine in spelling, grammar, punctuation, and styleCOMMUNITY SERVICE/VOLUNTEER WORKVolunteer, Democratic PartyCompleted orientation program for phone call volunteers, and called votersParticipated in Harris phone volunteering, including Get out the Vote Sept.24,Phone calls to voters for J. Fetterman PA campaign Sept. Nov 2022Non-Medical Volunteer, Compassus, Newtown Square, PA Aug. Dec. 2016Completed orientation program for Hospice volunteers, visited elderly, hospice patients at nursing homes.Volunteer Teacher: After School Program, Ukrainian Evangelical Baptist Church Sept. 2011 May 2012Taught students in an after-school program: Language Level 1, Reading and Writing skills.Prepared a weekly lesson plan and provided snacks to students during break.Volunteer Proofreader and UX, C.F.E.V.A Arts non-profit organization 2009 2010Volunteer Public Relations Intern and Web Content Strategy, R. A. U. Arts Council 2008RELATED SKILLSExperience writing with MLA, AP, APA and AMA style guidesGood use of Microsoft Office: Word, Excel, PowerPointProficient usage of Adobe Acrobat, Adobe Photoshop, Adobe BridgeProficient usage of InDesign, QuarkXPress, CMS, Hypertext Markup Language (HTML)Communicate verbally and in writing with coworkers and managersPhone skills experience, office receptionist and voter turn-outExcellent skills in writing, proofing, formatting, editing for style and grammar.Excellent research and translation of scholastic documents.Ability to speak two languages and translate documents in these languagesProficient in InDesign software and CMS systems including Wordpress.Previous work with websites content, ImageReady, web upload and coding HTML.Previous work with AP, MLA, APA, AMA style guides.Proficient use of Microsoft Office including Word, Excel, PowerPoint, Pages.Proficient knowledge of Adobe Acrobat (2011), Adobe Photoshop (2015). |