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Candidate's Name
PROFILEWith over 15+ years of customer service experience, I am in search of a new opportunity on a team where my service, communication and leadership skills may be used to support both internal and external customers contributing to increased productivity. EXPERIENCEPATIENT SERVICE REP II, PHILRX LLC; COLUMBUS OH  SEP2021- PRESENT Project manager and liaison to pharmaceutical manufacturers. Using Zendesk to address service desk requests. Resolve platform IT issues. Build procedures for case handling. Patient & Pharmacy prescription processing, status requests and account maintenance via inbound-outbound calls.Relationship Support for Prescribers & Insurance providers using email and SMS. Verification of insurance as well as prescription and REMS requirements. TIER 3 DASH SUP REP, DOORDASH INC; SAN FRANCISCO CA  SEP2020- SEP2021 Overnight: Phone, E-Mail and Chat Support. Dasher Relations, Escalations and Approvals. Background checks, payroll and onboarding support. Fraud investigations. HELOC TEAM LEAD, PROSPER MARKETPLACE; PHOENIX AZ  SEP2018-FEB2020 HELOC Team Workflow Coordinator: dispersement of new leads, assignments and scheduling. HELOC Phone, E-Mail & Chat support for new sales. CREDIT ALERT SPECIALIST, LIFELOCK INC; PHONEIX AZ  NOV2009-DEC2014 Alert investigation team: identify, research, confirm and resolve ID Theft Claims. Credit bureau monitoring and repair.CUSTOMER RELATIONS REP, AMERICA WEST/US AIRWAYS/AMERICAN AIRLINES NOV 2005- DEC 2009 & NOV 2016- JUL 2018Phone, E-Mail & Social Media support. Resolving all questions, inquiries, complaints or concerns addressed to corporate office or CEO.SKILLS Proficient in handling high volume of inbound/outbound calls and highly sensitive escalations via social media, chat or email. Proficient in Zendesk, JIRA, Salesforce, HUB and other CRM Systems. Experienced in regularly fulfilling the roll of a Trainer, Lead, SME or Senior Floor Agent. 726 Penwood Dr. Covington, LA 70433 PHONE NUMBER AVAILABLE EMAIL AVAILABLE