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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position that utilizes my skills and past experience, with a chance for career achievement Authorized to work in the US for any employerWork ExperiencePatient Services RepresentativeFast Pace Health-Ashland City, TNMay 2024 to Present Provided exceptional customer service to patients, ensuring a positive experience throughout their visit Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors Assisted with the check-in process by verifying patient demographics, collecting co-payments, and explaining office policies Managed incoming/outgoing correspondence such as emails, faxes, and mailings related to patient inquiries or requests for medical recordsCall Center Collections RepresentativeParallon-RemoteMay 2023 to March 2024 Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner Maintained a high level of professionalism and empathy while addressing customer concerns and complaints Collaborated with team members to share best practices for improving call center performance metrics Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions Maintained a high level of professionalism and composure during challenging or stressful customer interactions Negotiated payment arrangements with delinquent customers, resulting in a XX% increase in successful collections Developed strong relationships with customers by providing empathetic and professional assistance during the collection process Investigated and resolved customer disputes or complaints regarding outstanding debts, maintaining a high level of customer satisfaction Worked closely with internal departments such as billing or customer service to resolve billing discrepancies or address customer concerns Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets Assisted in the development of departmental policies and procedures related to debt collection practices Resolved customer inquiries regarding their debts in a professional and timely manner, providing clear explanations of outstanding balances and payment options available Patient Services AssociateDickson Medical Associates-Dickson, TNOctober 2018 to May 2023 Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures Implemented proactive measures such as reminder calls or emails to reduce missed appointments Maintained strict confidentiality regarding patient information according to HIPAA regulations Served as a liaison between patients/families and healthcare providers/clinics/hospitals ensuring smooth communication flow Demonstrated empathy towards distressed callers while efficiently addressing their concerns within established guidelines Provided guidance to customers on navigating online portals or mobile applications for accessing healthcare services or managing accounts Maintained a high level of professionalism during challenging interactions with upset or irate customers, deescalating situations effectively Served as a subject matter expert within the team, providing support and guidance to new hires during their training period Demonstrated proficiency in using electronic health record (EHR) systems to access patient information accurately and efficiently Demonstrated flexibility by adapting quickly to changing priorities or work demands without compromising quality of service Collaborated with the IT department to troubleshoot technical issues related to customer accounts or online platforms Assisted in training new team members on customer service protocols, product knowledge, and system navigation Maintained a positive attitude and professional demeanor even during high-stress situations or challenging interactions with customers Achieved XX% reduction in patient wait times through effective scheduling practices and coordination with healthcare providers Verified insurance coverage for patients by contacting insurance companies and gathering necessary information Reviewed insurance policies and determined the extent of coverage for medical procedures and treatments Communicated effectively with patients regarding their insurance benefits, explaining any limitations or requirements Coordinated with billing department to reconcile any billing errors or denials related to insurance verification Developed strong relationships with insurance company representatives to expedite the verification process Utilized electronic systems such as EMR (Electronic Medical Records) software to access patient information quickly during the verification process Trained new team members on effective techniques for verifying different types of insurances accurately Assisted patients in understanding their financial responsibilities for medical services not covered by insurance Provided excellent customer service by promptly addressing patient inquiries related to insurance coverage and claims Increased team productivity by implementing automated systems for retrieving policy information from various insurance portalsGeneral Factory WorkerLewis Lumber and Milling-Dickson, TNOctober 2017 to October 2018 Load and unload wood, feed it through the machine, nest the wood coming off the assembly line for strapping, check if wood is good, keep and clean area, have wood ready for pick up. Patient Service RepresentativeTennessee Oncology, PLLC-Nashville, TNNovember 2012 to June 2016Answers telephone calls in a courteous, efficient manner, schedules patient appointments for P.E.T, CT and MRI scans, accurately and efficiently as requested by the referring physicians offices, check demographics accurately, greet and check patients in, collect and post payments on patient accounts, collect copays, pull records for patient charts, enter information in aria, use various insurance company websites.ER/Guest Service RepresentativeBaptist Hospital-Nashville, TNMarch 2010 to October 2011Assist in patient check in process, verified information on insurance cards, entered patient demographics, answered incoming calls and handled all customer service related issues. Worked with both FirstNet and Cerner systems.Daycare TeacherLITTLE STARS DAYCARE-Charlotte, TNOctober 2008 to May 2010Created lesson plans for children, coordinated daily schedules, encouraged participation in activities, implemented a clean work environment.EducationGEDDickson County Adult High School2007Skills TELEPHONE (10+ years) CUSTOMER SERVICE (10+ years) RECEPTIONIST (8 years) RETAIL SALES (1 year) EXCELLENT CUSTOMER SERVICE SKILLS (10+ years) Guest Services Hospital Experience Insurance Verification EMR Systems Medical Scheduling Medical terminology HIPAA Medical Office Experience Communication skills Computer skills Microsoft Office Cerner Medical Records Patient Care SKILLS Excellent Customer Service Skills Professional Telephone Skills Basic Computer Skills Ability to work in a fast paced environment Faxing/Filing Typing EMR systems Schedule management Medical records Medical billing Assembly Front desk Medical terminology Continuous improvement Customer service ICD-10 Hospital experience Microsoft Access HIPAA Guest services Cold calling Documentation review Financial services Multi-line phone systems Phone etiquette Load & unload Analysis skills Customer support Communication skills Organizational skills Office experience Microsoft Office Teaching Computer skills Document management |
