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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDynamic and results-driven professional with extensive experience across client account management, financial services, and operational coordination. With a proven track record of enhancing client satisfaction, optimizing processes, and managing complex financial transactions, I have consistently delivered high-quality results. My background includes managing high-net-worth client portfolios, leading cross-functional teams, and executing precise financial strategies. Known for my ability to streamline operations, mitigate risks, and provide expert financial guidance, I am committed to driving organizational success through strategic planning and exceptional client service.Core Proficiencies Scheduling Collaboration De-escalation Client Retention Problem Solving Communication Issue Resolution Strategic Planning Financial Advisory Product Knowledge Account Management Outbound Phone Calls Writing and Chat Skills Training and Mentoring Regulatory ComplianceProfessional ExperienceClient Account Representative (Remote) 08/15/2024 to 09/16/2024 Fidelity Financial Services Omaha, NE, United States As a Client Account Representative, I manage client relationships remotely, providing tailored financial advice and support to meet their investment goals. Acted as the primary liaison for 401(k) participants, providing expert support and resolving inquiries to enhance participant satisfaction and engagement. Facilitated access to client accounts by addressing login issues promptly, ensuring continuous and secure access. Clarified intricate plan rules and regulations to clients, promoting a thorough understanding and compliance, thereby increasing client confidence and adherence. Client Account Services (Remote) 10/2021 to 01/2024 Charles Schwab Omaha, NE, United StatesAs a Client Account Services representative, I managed client accounts remotely, providing high-level support and resolving complex issues related to account management. Verified identity information for new account holders to ensure compliance with regulatory guidelines, enhancing overall security and accuracy. Executed precise data entry for client accounts in accordance with current regulations, maintaining up- to-date and accurate account information. Identified potential identity theft cases and reported findings to the appropriate department, contributing to the prevention of fraud and safeguarding client assets. Coordinator of Domestic Affairs 05/2016 to 10/1021 Bellevue, NE, United StatesAs Coordinator of Domestic Affairs, I managed and coordinated various domestic initiatives, ensuring seamless operations and compliance with organizational policies. Organized and scheduled meetings and medical appointments, optimizing time management and enhancing organizational efficiency. Administered financial debt budgeting and retirement planning, achieving improved fiscal responsibility and future financial security. Directed comprehensive record-keeping processes, both electronic and physical, ensuring meticulous documentation and compliance with regulatory standards. Senior Resource Specialist 10/ 2009 to 04/ 2016TD Ameritrade Omaha, NE, United StatesAs a Senior Resource Specialist, I managed critical resource allocation and provided expert support to ensure optimal operational efficiency. Coordinated daily updates from various departments, equipping employees with the latest process information and optimizing overall operational efficiency. Communicated departmental processing turnaround times to team members, facilitating effective client communication and enhancing service delivery. Drafted and managed responses to client inquiries and requests via written and electronic correspondence, ensuring precision and timeliness. Provided expert real-time guidance to front-line representatives on resolving client issues, improving response accuracy and customer satisfaction. Conducted mentoring sessions for new hires, facilitating their understanding of corporate procedures and accelerating their integration into the organization. Engaged in specialized industry training, continually expanding expertise and applying best practices to enhance performance and service quality.Private Client Specialist (Elite Group) 03//2006 to 10/2009 TD Ameritrade Omaha, NE, United StatesAs a Private Client Specialist, I provided personalized financial support and advice to high-net-worth clients, managing their investment portfolios and addressing their unique financial needs. Directed daily operations and client interactions for high-net-worth individuals, ensuring prompt and effective service delivery. Managed a portfolio of 400 clients, serving as the primary point of contact for comprehensive client service, resulting in heightened client satisfaction and loyalty. Executed back-office processing and routine administrative functions, maintaining high accuracy and operational efficiency. Addressed client inquiries through electronic and secure communication channels, enhancing responsiveness and clarity. Resolved complex issues related to submitted paperwork, facilitating seamless client and business partner interactions.Special Products Representative 01/2003 to 03/2006 TD Ameritrade Bellevue, NE, United StatesAs a Special Products Representative, I specialized in managing and supporting specialized financial products and services, providing expert guidance and tailored solutions to clients. Executed client orders for fixed income securities with precision, ensuring timely and accurate trade processing. Created and managed comprehensive sales tracking reports for senior management, delivering critical insights that supported strategic planning. Collaborated with traders to negotiate pricing and terms for client transactions, enhancing transaction value and client satisfaction. Provided expert guidance and education on financial products to clients, facilitating informed decision- making and promoting product engagement.Trading Representative 06/1999 to 12/2003Accutrade/Ameritrade/TD Ameritrade Bellevue, NE, United States As a Trading Representative, I managed and executed client trades across various securities, ensuring compliance with regulatory standards and optimizing trading strategies. Addressed client inquiries related to changes resulting from multiple mergers, providing clear and actionable information to maintain client confidence. Educated clients on new company rules and industry regulations, enhancing their understanding and compliance with evolving market standards.Technical Skills Microsoft Word Data Input and Analysis Computer Typing and 10-Key Excel (beginner) PowerPoint (beginner)Education Bachelor of Science in Business Administration (minor in Finance) 1996 Nebraska Wesleyan Lincoln, NE, United StatesPrevious Licenses Held FINRA Series 4, 7, 24, 63, 52 Hawaii State Insurance License |
