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Click here or scroll down to respond to this candidateCandidate's Name
Desktop Support AnalystPhone PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESummaryHighly qualied Desktop Support Analyst with experience in the industry. Enjoy crea>ve problem solving with experience on mul>ple projects. Excellent communica>on with end users to facilitate understanding of complex issues. Solid diagnos>c skills and team oriented.Core CompetenciesOpera>ng Systems - Windows 10, Windows 11 Mac OSSoJware Ac>ve Directory, MicrosoJ Intunes, Citrix Xen Apps, Citrix Xendesktop, Citrix Desktop Director, Citrix, Citrix VDI, System Center Congura>on Manager, CXONE, Jabber, ServiceNow, Java, Oracle, Zscaler, Jamf. Hardware Lenovo and Del laptops, desktops and thin clients. Most HP and Cannon mul>purpose printersProfessional ExperienceTravel + Leisure Orlando, FL June 2011 to September 2024 Desktop Analyst Team lead for implemen>ng Citrix on over 10,000 desktops throughout the company Provide day-to day technical >er 2 support for internal desktop and laptop soJware and hardware Maintain passwords, data integrity and le system security for the desktop environment PC refresh from XP to Windows7, Windows 7 to Windows 10 and Windows 10 to Windows 11 Communicate highly technical informa>on to both technical and nontechnical personnel Worked to convert over 10000 employees from inhouse to work from home users U>lize SSCM to deploy images and soJware to remote systems Se MicrosoJ Intune to push soJware and maintain LAPS passwords for all laptops and desktops Was on call for the senior leadership team for any issues that arose 7x24 Worked with HR and did all the new hire orienta>on to explain how the service desk and desktop support works Was senior lead for the desktop teamCenturylink Apopka, FL 1996 - 2010Systems Administrator Supported more than 1100 Windows 2000/2003 Servers na>onwide, including over 300 VMware servers. Primary support for the local and remote Data Centers, responsible for troubleshoo>ng, migra>ons, upgrades and support Supported the Virtualiza>on team, running VMWare ESX 3.5, evalua>ng u>liza>on levels. Created more than 127 virtual guests in remote sites thought the na>on. Func>oned as the Team Lead for File and Print server analysis in se`ng up server virtualiza>on. Served as IT SME on Corporate Security An>-Virus Team. Maintained McAfee EPolicy Orchestrator for more than 1100 Windows servers U>lized MicrosoJ System Center Congura>on Manager 2007 (SCCM) for patching and desktop updates and MicrosoJ Opera>ons Manager for hardware troubleshoo>ng Provided 24/7 Systems Administra>on on W2K W2K03 servers remotely and on site, including Tier II support for troubleshoo>ng diagnosing server problems on a daily basis Procient with and interfaced with the following: EMC SAN, CA Unicenter, HP Openview, MS Exchange 2000/2003, VPN remote access, Legato Backup, CommvaultTechnical Classes and CerHcaHons A+ cer>ca>on Oce 365 MicrosoJ Exchange 2007 Installa>on and Management MicrosoJ Windows Server 2003 Ac>ve Directory Infrastructure, Planning, Implementa>on and Maintaining EDUCATION B.S., Air Commerce Transporta>on Technology Florida Ins>tute of Technology, Melbourne, FL A.A.S, Mercer County Community College, Trenton, New Jersey Digital Microprocessor Technology- Lyons Ins>tute of Technology, Cherry Hill, New Jersey |
