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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective:To secure a position with a company with opportunities for advancement based on strong technical skills and project managementQualificationsTwo state clearancesNetworkingTCP/IP, LAN/WAN, IPX/SPX, FTP, SMTP, Samba Apache, VMWareConfigure Cisco Routers and SwitchesActive Directory implementationDNS and DHCP SetupVLAN ConfigurationTroubleshoot Connectivity (ping, tracer, ipconfig)Network Systems ManagementSubnet Masking & IP AddressingMicrosoft SQLOperating SystemsWindows 08-10/XP/Professional/Vista/7Windows Server 2003, 2008 and 2011Service Now, Remedy and BOSS- ticketing systemHardwareAssemble/disassemble PCsInstall, configure, troubleshoot and repairInstallation, testing and troubleshooting of cablingDell, HP, Panasonic, MAC,SoftwareMicrosoft Word, Excel, PowerPoint, Access, Outlook, Visio, Sharepoint.Install, configure and troubleshootVMwareOperaSecurityIS Risk Management and Intrusion DetectionFundamentals of Network Security, Firewalls and VPNsSecurity Policies and Implementation IssuesSecuring Windows Platforms and ApplicationsDisaster RecoveryMcAfee, Norton Anti-Virus, VIPSAPEducationITT Technical Institute, Duluth, GA 2010 2013Bachelor of Science Degree in Information TechnologyGraduated March 2013Associate Degree in Information Technology Computer Network SystemsGraduated June 2010Cumulative GPA 3.48 - Recipient of the Highest Honors AwardExperience:Eplus / NSCORP 08/2021 9/25/24 Maintain exchange email acct. and placing pc in correct OU via active directory. To take ownership of issues by carrying out problem analysis to implement temporary orpermanent fixes with the aim of restoring service to the customer as soon as possible.escalatingincidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners Reimage and deploy new hardware such as laptops and desktops Maintain service Now tickets.NTT DATA/ Atlanta, GA 06/2018-08/2021Help Desk Analyst / Field Refresh Technician Reimage and deploy new hardware such as laptops and desktops, window7-10 for (DDS, DHS, DCH, DFCS, DOR and DNR) Provide IT support to end users - Diagnostic and resolve software and hardware incidents,including operating systems, vpn and across a range of software applications. Maintain exchange email acct. via active directory. To take ownership of issues by carrying out problem analysis to implement temporary orpermanent fixes with the aim of restoring service to the customer as soon as possible; escalatingincidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners Re-Image workstations using SCCM PC technical support and configuration for remote dial-up Cisco VPN client Utilize Active Directory to modify user accountsKforce/ Home Depot/ Atlanta, GA 11/2015-1/2018Technical Support Representative Assist in storage provisioning Assist in Trouble Ticket queue management Manages and supports SCCM, SCOM and WSUS Manages and supports Active Directory and Exchange Backups Manages iPad, Laptop File and Print Services Manages software deployment and patch management of servers and desktops Participates in the identification of vulnerabilities and their mitigation Provides expertise on Active Directory Integration. Computers/Peripherals/Other Office Machines: Expertise in PC and Internet applications and use Computer Software: Electronic Mail Software (Microsoft Outlook preferred); Spreadsheet and WordProcessing Software, (Microsoft Excel and Word preferred); Support Ticketing and CRM Software (Salesforce preferred); Presentation Software, (Microsoft PowerPoint preferred); Remote Access Software (such as LogMeIn or TeamViewer); Web expertise. Other Tools/Devices/Machines (including Vehicles): Expertise in Microsoft Windows O/S (7 and XP preferred, Mac a plus). High degree of customer service orientation Expertise in PC and Internet applications and use Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems; Mac OS knowledge a plus Experience with virus and malware detection/protection software (McAfee preferred) Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquetteDiscover staffing/USA 8/2012 6/2015 Auditor of field locator for UtilitiesTechnical Support Representative Provide excellent customer service Troubleshoot technical issues within paradise shops Test documentation accuracy. Assist in server provisioning.CGS/IHG Dunwoody, GA 3/2012- 8/2012Technical Support Representative Troubleshoot technical issues within hotel environment System support for Holidex, Merlin, Opera, and Perform Provide excellent customer service To help create Standard Operating Procedure documentation. Test documentation accuracy. Assist in server provisioning. Assist in server decommissioning. Assist in storage provisioning. Assist in network hardware maintenance / OS upgrades. Assist in Trouble Ticket queue management. Assist in the troubleshooting issues of related |
