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Click here or scroll down to respond to this candidateCandidate's Name
Rochester, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position utilizing my customer service and\or management experience. Authorized to work in the US for any employerWork ExperienceDispatcher/Customer Service SupervisorTAYLOR HEATING & AC - Rochester, NYMay 2021 to PresentManage schedule, assignments and routing of team of technicians/plumbers. Schedule repairs, estimates, or other needed work for customers. Maintain multiple databases with correct/updated information. Route SupervisorAVI Foodsystems, Inc - Rochester, NYAugust 2019 to May 2021Manage associates, scheduling and route coverage for team of vending drivers. Responsible for quality control, compliance, inventory and customer service standards. Store managerAutoZone - Rochester, NYNovember 2016 to September 2018Manage all operations of site, to include, expenses, profit margin, interview, hire and train new associates, inventory ordering and control.Department ManagerLowes Home ImprovementJuly 2012 to February 2016 Manage inventory and shrink to budget. Enter customer information into established databases and update data information when necessary. Administer HR policies and procedures consistently. Schedule staff appropriately, according to traffic flow. Provide superior customer service to all customers. Achieve sales and margin budgets. Assisted Leadership teams by mentoring new managers. Maintain proper control of payroll and other controllable expenses. Responsible for overall performance of assigned area. Develop, train and monitor performance of staff. EducationGeneral Equivalency DiplomaRochester Family Learning Center - Rochester, NY1996Skills Retail Management (10+ years) Retail Sales (10+ years) Microsoft office (10+ years) Management (10+ years) Leadership (10+ years) Customer Service (10+ years) Customer Relationship Management (10+ years) Customer Relations (10+ years) Customer Service Skills (10+ years) Microsoft word (10+ years) Communications (10+ years) Store Management Experience (10+ years) Recruiting (10+ years) Business Development Team Management (10+ years) Merchandising (10+ years) Human Resources Databases InterviewingCertifications and LicensesDriver's LicenseAssessmentsMechanical skills: Monitoring Highly ProficientMarch 2021Understanding of machine dials, gauges, displays, and data charts Full results: Highly ProficientMechanical knowledge Highly ProficientMarch 2021Understanding and applying mechanical concepts and processes Full results: Highly ProficientCustomer focus & orientation ExpertJune 2022Responding to customer situations with sensitivity Full results: ExpertCustomer service Highly ProficientJune 2022Identifying and resolving common customer issuesFull results: Highly ProficientSales skills ExpertJune 2022Influencing and negotiating with customersFull results: ExpertWritten communication ProficientJune 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientAttention to detail Highly ProficientJuly 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: Highly ProficientScheduling ExpertJuly 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ExpertManagement & leadership skills: Impact & influence Highly Proficient July 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly ProficientHR: Compensation & benefits Highly ProficientDecember 2022Knowledge of compensation and benefits programsFull results: Highly ProficientProject timeline management ProficientMarch 2023Prioritizing and allocating time to effectively achieve project deliverables Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient March 2023Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientDelivery driver ProficientMarch 2023Interpreting instructions or signs and solving problems Full results: ProficientWork style: Reliability ProficientMarch 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationDedicated manager in multiple retail product areas. Consistently achieve high customer satisfaction rankings, turnaround of underperforming locations, and month over month increase in sales. Respected leader of customer-focused teams; instill a consistent, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all operational policies. Provide an open communication base with associates to reduce turnover.Responsible trainer of technical staff; facilitated training to new/existing employees and internal/ external clients on technical issues and use of technical equipment Active in dog rescue for over 7yrs. Including, transport, fostering, events and home site inspections. |
