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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY1) Delta Customer Experience Specialist2) Delta Cargo Customer Service Agent3) Part Time Passenger Service AgentPROFESSIONAL EXPERIENCEDelta Customer Experience Specialist Work from Home. MSP, MN. April 2018 to Present Connected with customers via phone and created an experience where customers know they have been heard and understood and felt valued and important. Listened effectively and quickly identify and own customer issues, making quality decisions. Multitasked and interacted with a globally diverse group of customers and colleagues. Sold a range of travel related services, including car rental, hotel and credit card vendor partner products and actively searched for solutions to problems. Demonstrated strong verbal and written communication skill, a professional attitude, excellent dependability, the ability to handle stressful situations. Possess strong computer skills, flexibility in a fast-paced environment. Helped book, adjust, and/or cancel flights for customers. Offered promotional deals, rates, reservations, policies Understood and adhere to all Delta and U.S Department of Transportation (DOT) compliance requirementsDelta Cargo Customer Service Agent MSP, MN. November 2017 to April 2018 Performed a variety of duties according to the functional work area. Lifted, loaded, unloaded and transported cargo mail to aircraft. Operated ground support equipment such as tugs, forkliftsPassenger Service Agent March 2016 to November 2017DGS-Delta, MSP MN Completed activities, associated paperwork and computer entries related to boarding and deplaning passengers. Completed activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers. Keyed passenger information into the ticketing reservation system. Assisted passengers with reservations, ticketing, and adjustments to itinerary. Greeted passengers and provides necessary travel and gate information. Kept passengers informed and made announcements to ensure important information is communicated about their itineraries, flights and luggage. Coordinated with internal resources to ensure passenger information is processed and flights are dispatched on time. Accepted passenger luggage and created and affixed bag labels to ensure proper delivery.EDUCATIONUniversity of Benin, Togo (West Africa): Bachelor of Arts, Sociology: November 1991 - August 1995LANGUAGEFluency in English: verbal and written.Fluency in French: verbal and writtenOTHER QUALIFICATIONSKnowledge of Microsoft Office Program (MS Word, Excel, MS Outlook, and PowerPoint) |
