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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEAviation Maintenance Technician(Airframe and Powerplant)QUALIFICATIONS & AREAS OF STRENGTH:FAAAirframe and Powerplant License (Pending Completion) Training and experience:Troubleshooting, inspection, and repairs of reciprocating and turbine engines Structural modifications on various airframesAircraft operating systems - electrical, hydraulics, pneumatics, environmental systems Experience working on Cessna 172, 310, 337, Skymaster, Piper Aztec, and Jetstream 30 Microsoft Word, Excel, and PowerPointWell-developed Customer Service skillsEDUCATION:Aviation Institute of Maintenance Duluth, GA 2020- 2022 aviation Maintenance Technician CertificateMagna cum Laude, GPA 3.74WORK EXPERIENCE:Employer Atlanta, GA 2016-2017 Skills French and English Two years of call center and IT support experience Excellent verbal and writing communication Call center expertEmployer Norcross, GA 2016-2017 Bakkt Customer support analyst 45-60 Calls per day Support and troubleshoot clients users, servers, workstations and networks. Work on-site or remotely to diagnose and resolve problems Provide day to day IT consulting to customers via phone, email and company trouble ticketing system.Employer Atlanta, GA 2017 2018 Bakkt Call center Associate Exemplary attendance and punctuality in all areas Conduct a professional demeanor and approach in all client-related communications  Responsible for exercising problem solving skills and ability to work with internal and external resources to analyze data and determine root causes of issues Able to articulate technical information to non-technical clients