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Click here or scroll down to respond to this candidateCandidate's Name
London, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Distinguished with extensive customer service skills. Able to effectively communicate with customers and develop strong business relationships. Energetic receptionist working in the medical field for 5 years with outstanding people skills. Other strengths include distinguished computer skills, exceptional people skills, extremely fast learner and always willing to learn new skills. Seeking a new position to utilize these abilities. Authorized to work in the US for any employerWork ExperiencePHARMACY TECHNICIANCORNERSTONE CARE/EXPRESS CARE PHARMACY - London, KY March 2021 to Present1. Accepted and processed customer payments in cash, credit cards and checks, checking for validity Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Collaborated with upper management to plan, develop, and implement new ideas for better service to our customers. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Effectively communicated with employees and upper management to ensure complete care of customers. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone, and setting appointments. Greeted customers and offered them assistance where possible. Good Heart Corp - London, KYOctober 2013 to August 2016 Accepted and processed customer payments in cash, credit cards, and checks, checking for validity. Acknowledged customers issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Collaborated with office management to plan, develop and implement new ideas for better service to our customers Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Effectively communicated with other employes and upper management to ensure complete care of customers Fulfilled administrative duties, including: completing and filing paperwork, directing a multiline phone, and setting appointments Greeted customers and offered them assistance where possible. Customer Service RepresentativeSENTURE LLCOctober 2010 to January 2011 Educated customers about product options to exceed their experience Interacted with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products and services.EducationHigh school diplomaSkills TYPING Customer Service (10+ years) Multi-line Phone Systems Clerical Experience Office Management Medical Terminology Multi-line Phone Systems Medical Office Experience Multi-line Phone Systems EMR Systems Microsoft Outlook Insurance Verification Pharmacy Technician Experience Medical Records Computer Skills Patient Care Sales Word processing English Medical Billing HIPAA Medical Scheduling Medical Coding Microsoft Excel Microsoft Word Anatomy Knowledge Triage Communication skills Windows Organizational skillsCertifications and LicensesPharmacy Technician CertificationPharmacy Technician LicensePharmacy Intern LicenseAssessmentsWorking with MS Word documents (intermediate) Familiar September 2020Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: FamiliarCall center customer service ProficientSeptember 2020Applying customer service skills in a call center setting Full results: ProficientAdministrative assistant/receptionist CompletedNovember 2021Using basic scheduling and organizational skills in an office setting Full results: CompletedScheduling FamiliarOctober 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: FamiliarCustomer service Highly ProficientSeptember 2020Identifying and resolving common customer issuesFull results: Highly ProficientCustomer focus & orientation FamiliarNovember 2021Responding to customer situations with sensitivity Full results: FamiliarElectronic health records: Best practices Familiar September 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLS Attention to detail Communications Client and vendor relations Excellent communication abilities Dependable Distinguished typing and computer skills |
