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Click here or scroll down to respond to this candidate12490 SW 283 TERR, HOMESTEAD, UNITED STATES, 33033
EMAIL AVAILABLE PHONE NUMBER AVAILABLECandidate's Name
PROFESSIONAL SUMMARYFront desk professional with 8+ years of experience in enhancing guest experiences and streamlining operations at top-tier hotels. Proficient in customer service, conflict resolution, and data analysis, leading to significant improvements in guest satisfaction and operational efficiency. Adept at utilizing bilingual skills to cater to diverse clientele, fostering loyalty and positive feedback.EMPLOYMENT HISTORYFRONT DESK HOTEL Feb 2021 - Aug 2023Avalon resort Deerfield beachFRONT DESK HOTEL Jan 2019 - Feb 2021Red roof inn Ft MyerssFRONT DESK Apr 2018 - Dec 2019Candlewood suites Fort MyersTELEMARKETING TEMP JOB Feb 2017 - Sep 2017First source MiamiManaged front desk operations, enhancing guest experiences through efficient check-ins and personalized service. Resolved issues promptly, boosting satisfaction rates.Streamlined booking processes, reducing wait times and improving overall efficiency. Implemented new system that led to notable increase in positive guest feedback.Coordinated with housekeeping and maintenance teams to ensure rooms met high standards. Facilitated smooth communication between departments for seamless guest stays. Maintained meticulous records of guest preferences and special requests. Utilized this data to provide tailored experiences, fostering guest loyalty.Managed guest check-ins and check-outs, ensuring smooth operations and high guest satisfaction. Streamlined guest check-in process, reducing wait times and enhancing overall satisfaction. Implemented efficient system for managing reservations.Meticulously maintained guest records and room inventory, ensuring accuracy in bookings and minimizing overbooking incidents.Coordinated with housekeeping and maintenance teams to address guest concerns promptly, fostering a positive hotel environment.Introduced a digital feedback system, capturing guest insights and driving continuous improvement in service quality. Managed guest check-ins and check-outs, enhancing customer satisfaction through efficient service. Spearhead innovative projects, driving substantial productivity gains. Collaborate cross-functionally to implement cutting- edge solutions, fostering a culture of continuous improvement. Streamlined check-in/out processes, reducing wait times and boosting guest satisfaction. Implemented efficient system, resulting in measurable improvements.Pioneered new guest service initiatives, enhancing overall experience. Introduced creative solutions to common challenges, setting new standards in hospitality.Fostered strong team relationships, improving interdepartmental communication. Partnered with colleagues to resolve complex guest issues promptly.Conducted outbound calls to potential clients, achieving a high conversion rate and increasing sales revenue. Led cross-functional team in developing innovative solutions, resulting in streamlined processes and improved efficiency across departments.Drove sales growth through targeted outreach, consistently exceeding KPIs and contributing to revenue expansion in telemarketing role.DATA ENTRY AND SCHEDULING REMOTE Jan 2015 - Sep 2015 Bees tax and notary corp RemoteSKILLSCustomer Service, Conflict Resolution, Data Analysis, Problem Solving, Time Management, Bilingual, EDUCATIONHIGH SCHOOL Jun 2014Miami palmetto senior High MiamiLANGUAGESEnglish (Highly proficient), Spanish (Proficient). Managed data entry tasks ensuring accuracy and efficiency, reducing errors by 12% Scheduled client appointments, optimizing calendar management and improving client satisfaction Utilized Excel for data analysis, enhancing reporting accuracy and decision-making processes Collaborated with team to streamline workflows, resulting in a 15% increase in productivity |
