| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Retail Sales Lancaster, PA Retail Sales Customer Service Gaithersburg, MD Customer Service Retail Sales Gambrills, MD Customer Service, Retail Sales, Cash Management, Organization Ab Washington, DC Customer Service Retail Sales New Holland, PA Customer Service Retail Sales Baltimore, MD Customer Service Retail Sales York, PA |
|
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveAn enthusiastic, experienced retail management professional seeks to utilize proven, disciplined leadership skills to drive a companys revenue growth, reduce costs and meet customers needs in todays competitive landscape. SkillsRETAIL MANAGEMENTExtensive experience handling the strategic and operational challenges associated with managing the full operation and maintenance of multi-million dollar retail facilities, utilizing excellent organizational and management skills to create and reinforce a customer service mindset throughout the organization. Final decision-making authority for all aspects of store operations, sales and margin performance and management of all store personnel; accountable for overall store expenses, pricing policies, merchandising standards, policy and procedure compliance, safety, security, supervision, training, mentoring and scheduling of all personnel. Focus intensely on driving profitable sales, margins and expense control: o Proactively lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. o Interpret and use sales and inventory data to help monitor profit drivers and implement changes that align with strategic priorities. Complete operational duties including efficient inventory management, accounting, facility maintenance, scheduling, and data reporting. Encourage employees to be enthusiastic about identifying opportunities, solving problems, and executing with speed and purpose; hold employees responsible for their actions and results. Act with urgency when resolving employee issues, customer complaints or other business issues including: o Customer satisfaction problemso Store maintenanceo Shop-liftingo Damaged producto Failed or late delivery of producto Stockingo Under-performance or absenteeism of employeeso Employee schedulingo Employee retention Maintain knowledge of company policies, procedures, training, and industry trends and make decisions quickly based on available information and appropriate assessment of risk. SUPERVISION, LEADERSHIP & TEAM BUILDING Promote a friendly and diverse workplace where employees are motivated to provide superior customer service and support the companys vision. Identify and execute upon cross-channel marketing strategies and systems to teach employees how to enhance the customer experience and generate increased engagement and profit from in-store, online and mobile marketing channels. Motivate, inspire, and lead a winning sales team by creating a culture of teamwork, integrity, positivity, accountability, and accomplishment, recognizing and rewarding outstanding performance. Provide an active role on the sales floor to ensure a high quality of employee and customer engagement. Ensure the execution of an overall plan for all recruiting, staffing and succession planning, ensuring: o A fair and consistent recruitment program is in place. o Stores hiring and compensation practices are commensurate with employees skill levels and fall within the appropriate compensation guidelines. Responsible for discipline, scheduling, task assignments, and training of all store employees, consistently providing a sense of urgency to maintain store standards. Provide supervision and direction to direct reports including Assistant Store Manager, Store HR Manager and Loss Prevention Manager, and ultimate responsibility for the mentoring and training/development of all full- and part- time employees:o Select, develop and manage performance of individuals and teams, measured by appropriate performance reports and standards, as well as personal observation. o Coach and evaluate employees to determine areas of improvement and paths to advancement. o Create a "can-do" environment by helping employees envision personal benefits and positive outcomes of supporting the companys mission, purpose, and goals. o Provide frequent, constructive feedback to continually improve performance and create an environment where employees can be successful.o Build mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment. Enforce compliance with performance criteria, standards of conduct, discipline and discharge procedures. WRITTEN & VERBAL COMMUNICATION Display a professional, courteous, and respectful attitude at all times, in all written and verbal communications. Always address the needs of many different personalities with courtesy, tact and patience, even in the most challenging and potentially confrontational situations. Communicate effectively with others from diverse backgrounds and perspectives and adjust communication style as appropriate. Keep team abreast of information needed to perform their jobs. Create an environment where people feel free to speak open and candidly, setting the stage for productive conversations. Proficiency using Microsoft Office tools (Word, Excel and PowerPoint) and an aptitude for learning new, computer- based office productivity tools and emerging technologies. Work ExperienceCUSTOMER EXPERIENCE MANAGER IKEA WHITE MARSH/COLLEGE PARK, MARYLAND JANUARY 2017- FEBRUARY 2018Identified and executed upon cross-channel marketing strategies and systems to enhance the customer experience and generate increased engagement and profit from in-store, online and mobile marketing channels. STORE MANAGER FOOD LION LAUREL, MARYLAND OCTOBER 2016-JANUARY 2017 Responsible for the overall financial performance of the store, including merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of profitability goals. Special focus upon ensuring compliance with WIC (Women, Infants & Children) programs, and educating customers about potential eligibility. STORE MANAGER SAVE-A-LOT BALTIMORE, MARYLAND APRIL 2016-SEPT. 2016 Responsible for the overall financial performance of the store and achievement of profitability goals. Heavy focus upon the importance of ensuring the health of customers by implementing and executing upon proper food safety procedures in compliance with Health Department codes for product rotation, sanitation in the Produce, Bakery, Dairy, and Meat departments, and food deliveries.Page 2STORE MANAGER LOWES GLEN BURNIE, MARYLAND; BALTIMORE, MARYLAND 2001-2016 Responsible for the overall financial performance of the store including merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of profitability goals. STORE MANAGER KMART ALEXANDRIA, VIRGINIA; OXON HILL, MARYLAND; GREENBELT, MARYLAND; COLUMBIA, MARYLAND 1989-2001Worked in positions of increasing levels of authority, resulting in promotion to Store Manager. EducationPENNSYLVANIA HEALTH DEPARTMENTFood Safety Program Certification, 1987TENNESSEE TECHNOLOGICAL UNIVERSITY, COOKEVILLE, TENNESSEE Bachelor of Science (BS) degree, Electrical Engineering, 1987 CONTINUING EDUCATION, BRANCHARTCoursework included: Team Building, Leadership & People Development, Managing for High Performance, and Managing People through Change.Page 3 |
