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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLEPortfolio: https://www.Candidate's Name .comAddress: Street Address
Profile SummaryAccomplished Technology Program Management leader with extensive experience in product delivery, program management, technology operations, and IT Resiliency. Expert in leveraging agile and waterfall methodologies to drive the successful delivery of programs, projects, and products. Skilled at bridging the divide between business stakeholders and technical teams, mitigating risks, and ensuring optimal product delivery and program performance.Skills and TechnologiesAnalytical Thinking, Communication Skills, Financial Management, Digital Experiences, Process Improvement, UX/UI, Problem-Solving, Product Management, Product Roadmap, Product Development Lifecycle, Software Development Lifecycle, Agile Framework, Scrum Master, Payments, Risk Management, Clarity, Oracle, SAP, Dynamics SL and CRM, Primavera, JIRA, PowerPoint, Confluence, MS Project, ERP, CRM, Salesforce, Asana, Advanced Roadmaps, Slack, Microsoft Teams.Professional ExperienceConsultant: Senior Program Manager, IT Resiliency, 04/2024 - PresentHiregenics @ Northern Trust, Chicago, ILDeveloped and optimized business processes, reducing recovery times by automating workflows and improving operational efficiency through assessment of manual processes and failure points.Collaborated with IT teams to ensure robust disaster recovery solutions were implemented, tested, and maintained as part of the organization's operational lifecycle.Facilitated cross-functional communication, delivering detailed recovery status updates to senior management and stakeholders through reports and presentations.Enhanced communication channels for DR events, ensuring timely, clear dissemination of information during incidents, enabling a coordinated recovery response.Coordinated DR and BC exercises and trainings, ensuring all employees understand their roles and responsibilities during events, and led ongoing efforts for risk mitigation and prevention.Managed content and documentation for disaster recovery activities, overseeing the timely delivery of reports, metrics, and critical materials from technical teams.Designed and delivered visually appealing presentations for management, utilizing charts and data to convey DR program performance and updates on short deadlines.Leveraged automation tools (Office 365, Power Automation) to improve process efficiency, streamlining recovery workflows and reporting mechanismsConsultant: PMO Manager, Enterprise Program Management Office, 08/2023 4/2024Idea Helix @ NuVision Credit Union, Los Angeles, CAManaged the Enterprise Program Management Office Team of 8 Project Managers, 2 Business Analysts, and 1 QA Tester to successfully deliver complex technology, IT security, and banking projects.Implemented Primavera PPM tool across the EPMO for project scheduling, time tracking, budgeting, & forecasting.Partnered with Risk, IT, and Compliance stakeholders for comprehensive risk & threat assessments and developed tailored mitigation strategies.Head of Program Management, Office of the CTO, 08/2022 - 08/2023STIIIZY, Los Angeles, CADeveloped the STIIIZY Technical Program Management Office.Managed a portfolio of information security projects including system implementations and security infrastructure upgrades.Implemented Asana, JIRA, and Confluence to enhance team communication and project delivery.Director, Program Management Office Engineering, Product, Design, 12/2021 6/2022WM Technology, Irvine, CALed continuous feature improvements & integration of 3rd party SaaS technology solutions with a team of 6 engineers, 2 product managers, and 2 TPMs, resulting in $2MM+ ROI and greatly improved end user experience.Led reviews of priority initiative epics & user stories with product delivery teams, conducted regularly scheduled alignment syncs with product deliveryleads to plan & execute sprints, groom Product Backlog, and address platform tech debt.Scaled the TPMO: EPD organization to support multiple fast-paced product & feature development roadmaps.Partnered with engineering and product leadership to define the long-term platform strategy and prioritize roadmap of initiatives for the EPD portfolioGlobal Finance Products PMO Lead, 3/2017 12/2021PAYPAL, SAN JOSE, CADrove an average annual savings of $5M in platform maintenance over 2 years by eliminating tech debt,driving global finance product platform development, integrating core finance & accounting systems, and streamlining E2E reconciliation processesContinuous roadmap alignment across all 30+ PayPal Product portfolios.Managed multiple payments platform data security initiatives, including the deployment of advanced encryption technologies within the Tokenization and Payments platform.Led cross-functional teams in the adoption of robust information security and financial risk frameworks improving the organization's security posture and resilience against cyber threats.Conducted thorough risk assessments and developed strategic mitigation plans, ensuring alignment with business objectives and compliance with regulatory requirements.Consultant: PMO Lead, Project Planning Manager, 1/2016 3/2017CNA INSURANCE, CHICAGO, ILLeveraged expertise in IT & Finance management to provide Agile/Waterfall project management, budgeting, and planning for Technology Portfolio of projects. Projects were managed in Primavera and Project budgets were managed in Clarity PPM tools. Served as Lead IT Project Manager for M&E Technology projects. Developed roadmaps, project plans, forecasts, analyzed financials, and mitigated risks of PMO projects.PMO & Technology Director, 5/2013 1/2016TOUGH MUDDER, NEW YORK, NYDirected the Project Management Office and managed the delivery of the enterprise technology portfolio across US, EMEA and Pan Asia regions. Implemented EventBrite Registration Platform, Microsoft Dynamics CRM, SalesForce CRM, and Microsoft Dynamics SL ERP platforms, ZenDesk, SilverPop, Web Development & 3rd Party Solutions.Senior Consultant, 7/2008 5/2013ETONIEN, NEW YORK, NYClients : EXELON, SAP, NATIONAL GRID, AND METLIFEProject Lead for the IT PMO business area (Regulatory & Capital Projects) and served as single point of contact for IT Project Directors, VPs, and Senior Leadership within the IT organization.Business Manager, Facilities Services and IT, 1/2004 6/2008GUARDIAN LIFE INSURANCE, New York, NYPromoted to oversee Facilities Services and IT departments, leading cross-functional teams to successfully deliver IT and facilities projects on time and within budget.Developed and managed department budgets performed monthly financial forecasting and conducted variance analysis to ensure financial alignment with company objectives.Established financial benchmarks, identified cost-saving opportunities, and implemented strategies that improved operational efficiency.Supervised a team consisting of a Financial Analyst, Lease Administrator, and 3rd Party vendors, ensuring optimal performance and resource management.Financial Analyst, Facilities Services, 5/2001 1/2004GUARDIAN LIFE INSURANCE, New York, NYManaged financial planning and analysis for Facilities Services, including budget development, expense tracking, and financial reporting.Conducted variance analyses to monitor performance against budget and identified opportunities for cost optimization.Provided financial insights and collaborated with IT and facilities teams to ensure projects were aligned with financial goals and delivered within scope.EducationB.S. Public Relations & Communications, Santa Fe College, 1999 |
