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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILE: Motivated, personable business professional richly immersed in the administrative field. Talent for quickly developing and deploying solutions. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports & meeting stringent deadlines.EDUCATIONAL BACKGROUND:MTI Business School, Brooklyn, NYCertification in Business AdministrationCompleted an intensive 1500-hour program comprised of theoretical and practical applications of essential Business Administration skills.PROFESSIONAL BACKGROUND:12/21- 09/24 ADT Security BBADT Langhorne PA (Remote)Retention /Customer Care AgentRetain customers business by resolving customers issues regarding their security system. Offerassistance with technical support, setting up systems and troubleshooting equipment. Use active listeningand save offers to resolve any and all of customers issues. Make follow-up calls to make sure customers aresatisfied with the service. Help resolve billing issues to restore service.05/18-10/21 Plastic Dip Moldings- Quakertown, PACustomer Service/AdminAnswerer telephones inquires regarding orders placed, taking and entering orders, collections, assist withmonitoring the global website for orders. Customer relations/customer service,04/15- 4/18 Microcomputer Consulting Group (MCG) New York, NYReceptionist/Help Desk Coordinator/Office AssistantGreeting clients, answering telephones, collections, Amex reconciliation, creating invoices using QBs, paying bills via net access authorize.net and QBs, creating purchase orders in QBs, prepare monthly expense reports, creating I.T. support tickets using Autotask, manage CEOs and office calendar using Outlook,coordinate and schedule weekly/monthly I.T. maintenance appointments with clients, assisting with proposal preparation for client bids, order office supplies, filing, resolving problems with vendors, making travel arrangements01 /15- 03/15 Dr. F. Valente Chiropractor (part-time temp) New York, NYReceptionistMeet and greet patients, answer phones, check in patients, schedule appointments for patients, prepare newpatient files, enter new patients demographics in to computer, comply with all HIPPA policies, collect co-pays, verify insurance, patient billing, filing11/14-01/15 UPS (contract)Helper Coordinator (seasonal) New York, NYAnswer heavy volume of incoming calls; contact customers regarding deliveries and pick upsContact helpers to assign them to drivers; update DDR(Daily Dispatch Report) orientate new helpers on safety before dispatching to driver; update helper track to track driver/helper delivery; work closely with supervisors to coordinate driver helper coverage; upload DIAD boards; contactcustomers regarding undeliverable domestic and international packages; communicate with drivers through OCS computer to transmit new delivery and pickups; coordinate preload staff; distribute checks; track packages07/11-11-14 Aaron Health Care, Allentown, PAHome Health AideProvide assistance with personal hygiene; assist with dressing; meal preparation; light housekeeping; assist with transfers; assist with toileting; run errands; diversional activity; maintain safety of patient; advocate on behalf of patient, check patients vital signs.06/08 11-14 Sandcastle Day Care, Allentown, PAOffice Manager /Administrative AssistantSupervise daycare staff; answer telephones; prepare monthly expense reports; register children in daycare;purchase supplies for daycare; plan and pay for field trips; prepare reports for owner; light bookkeeping;payroll; pay all bills for daycare; make sure all health records are up to date; transport children to and fromschool; collect all co-pays; make bank deposits for daycare; prepare all fiscal paperwork which includes formsfor the Department of Agriculture11/05 3/13 K-Mart, Allentown, PASupervisorSupervised 10+ associates; greeted customers; issued Hunting and Fish licenses; checkout operator; set uplayouts and signs; operated the Western Union and Lottery machines; customer service and support countedinventory.01/09 - 5/10 Amerada Hess, Inc., Butztown, PAAssistant ManagerSupervised staff; answered telephones; prepared daily volume and expense reports; light bookkeeping; invoicing and billing; set up layouts and displays; ordered supplies; counted inventory; made bank deposits; prepared payroll; customer service06/06 01/07 Woodlawn Memorial Park, Allentown, PARegional Administrative AssistantAnswered telephones; prepared and typed volume reports; prepared and typed Certificate of Ownership Letters and Cemetery Deeds; scheduled weekly conference calls and appointments; typed memos and letters; generated reports for payment; accepted payments; reviewed and approved Lot and Mausoleum contract forms; assisted Regional VP, Sales Counselors and other administrative staff with special projects when needed; made daily bank deposits; ordered office supplies; made travel arrangements; customer service; notarized documents.5/03 - 10/05 Wagner Davis P.C., New York, New YorkReceptionistAnswered heavy volume of incoming calls, greeted clientele, sorted and distributed mail, mailed monthly bills, logged CEO calls, logged all incoming and outgoing packages, assisted with projects when needed, located cases using Worldox.SKILLSLarge Multi-Line Console SwitchboardNortel/Norstar PC Console SwitchboardMicrosoft Word, Excel, Time MattersMicrosoft OutlookQuickBooksTyping 50wpmAlpha and Numeric filingBookkeepingCustomer ServiceCDL LicenseCPR and first Aid CertificateReferences will be furnished upon request |
