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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Philadelphia, PA 19138 WWW: Bold ProfilePROFESSIONAL SUMMARYExperienced Administrative Assistant with a strong background in technical support, customer support, data entry, web design, and SEO. Proficient in a variety of software including MS Office and Adobe Suite, with a proven track record in managing website projects and providing top-notch technical support. Well-versed in content management and social media marketing, with excellent communication skills.SkillsWeb Design (Word Press, WIX)Microsoft Office Suite (Word, Excel, Outlook, Power Point)SEO/SEMEcommerce-Social Media MarketingSales ForceContent Management SystemsAdobe Creative Suite (Photoshop, Illustrator, Dreamweaver)HTML5DHTMLGoogle AnalyticsRemote Desktop ConnectionServiceNowProfessional ExperienceHekima Pamoja  Hekima Shule Philadelphia, PALearning Instructor09/2022 - 08/2023Enhanced student understanding and performance in core subjects through innovative teaching strategies.Uber / Lyft Philadelphia, PARideshare Driver04/2016 - 03/2020Delivered exceptional service by safely and efficiently transporting passengers to their destinations.The University of Pennsylvania  Student Registrar Office (AppleOne) Philadelphia, PAAdministrator Coordinator10/2018 - 12/2018Streamlined classroom scheduling and transcript processing, enhancing department efficiency.The University of Pennsylvania - Wharton Computing and Instructional Technology (AppleOne) Philadelphia, PAScheduling Assistant07/2017 - 12/2017Process official requests, oversee ticketing system, respond to calls, maintain updates to the website, identify billable events.Asurion Services, LLC Philadelphia, PATechnical Support Agent (Remote)10/2015 - 07/2016Resolved technical issues, contributing to high customer satisfaction and retention rates.Cybertary - Charlotte Philadelphia, PAVirtual Assistant (Remote)12/2010 - 03/2015Managed and enhanced appointment scheduling process, effectively communicating with businesses through confirmation emails and troubleshooting any client issues. Proficient in data entry.MediMedia, Animal Health Yardley, PACustomer Support/Lead Web Designer/Trainer08/2009 - 07/2010Provided technical support, managed website department and trained employees. Created graphics and implemented SEO.Living Naturally, LLC. Philadelphia, PAKey Account Representative06/2007 - 05/2009Deliver technical assistance for customers, monitor project advancement, develop website interfaces.EducationStrayer University Philadelphia, PAB.S.B.A. in Business Administration / Social Media Marketing02/2023ECPI, College of Technology Virginia Beach, VAA.A.S. in Information Technology/ Networking07/2000