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Title Customer Service Marketing Director
Target Location US-GA-Atlanta
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Candidate's Name
PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEStreet Address
EMAIL AVAILABLEQualifications SummarySupport professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service and overall management of the company. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Seeking process flow and office management opportunities. Capabilities include: Customer Relations &Escalation Salesmanship Market Analysis Market survey and Newproduct development Microsoft Office  Market management  General Administrative Management Computer Operations  Office EquipmentManagement Strategic ManagementExperience HighlightsAdministrative Support Professional Performed as a Marketing Director in a real estate company where I managed and controlled the marketing division. Worked as a secretary of Bangladesh Cooperative Society Limited. Provided discreet secretarial and reception services for a busy family counseling center. Scheduled appointments and maintained accurate, up-to-date confidential client files Assisted with general accounting functions, maintained journals and handled A/P and A/R. Provided telephone support, investigated and resolved billing problems for an 18-member manufacturers buying group. Customer Service & Satisfaction Monitored sales forces to effectively and accurately to perform their jobs. Salesforces are trained up to better serve the clients and register the client management book Registered incoming patients in a hospital emergency room. Demonstrated ability to maintain composure and work Management & Supervision Resolved problems, mediated staff disputes, and handled customer complaints. Participated in staff recruitment, hiring, training, and scheduling. Supervised a front desk staff. Maintained communication with high officials to outcompete the legal and environmental challenges. Employment History Marketing Director, Uddough Purbachal City Limited, Dhaka Bangladesh Secretary, ENGEL Cooperative Society Limited Lecturer & Assistant Professor: University of Information Technology and Sciences Assistant Professor: Bangladesh Islami University Assistant Professor: Bangabandhu Sheikh Mujibur Rahman Maritime University Adviser: East west Education, Dhaka Bangladesh2Educational QualificationsGeorgia State University, Atlanta GAJ. Mack Robinson College of BusinessMaster of Science: Marketing and Brand Management, 2024 (Continuing) University of Dhaka, Dhaka BangladeshDepartment of ManagementMaster of Business Administration 2006Major: Strategic and International ManagementUniversity of Dhaka, Dhaka BangladeshDepartment of ManagementBachelor of Business Administration, 2004Major: ManagementTraining CertificatesCERTIFICATE in Export Marketing ( 2012)Small & Cottage Industries Training Institute (SCITI), BSCIC H  24/A, R  13/A, Sector  6Uttara Model Town, Dhaka 1230www.sciti-sme-bd.orgOnline Didactic TrainingSTC International Maritime and Logistics Experts October 2020Credential ID: OKP-BGD-103879https://stc-group.nl/en/international/DNT I Bangladesh Nuffic TMT+DNT I Bangladesh Nuffic TMT+ STC International Maritime and Logistics ExpertsSTC International Maritime and Logistics ExpertsIssued Oct 2022Issued Oct 2022Credential ID ZF3ON44EDPort and Cyber Security Port and Cyber SecuritySTC International Maritime and Logistics Experts International Maritime and Logistics Experts Issued Oct 2022Training in Gender Awareness and Gender Equality Policy Training in Gender Awareness and Gender Equality PolicyCINOPCINOPIssued Jul 2022First Foundation Training Course First Foundation Training Course Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangladesh Issued Dec 2021Articles and Publications1. Impact of Shipbuilding and Deep Seaport in the Extreme Poverty Reduction of Bangladesh: BD Govt. (UGC) Funded project2. Sustainable Use of Natural Resources of Tanguar Haor, Sylhet of Bangladesh: Can Community Based Tourism be a solution? BD Govt. (UGC) Funded Project 3. Impact of Covid-19 on the Blue Economy of Bangladesh: A roadmap to recovery. BD Govt.(UGC) Funded Project4. Azad, M.M.H, 2013, Causes and Consequences of Labor Unrest in Jute Mills in Khulna Division in Bangladesh: An Empirical StudyPublished by - European Centre for Research Training and Development. And International Journal of Business and Management Review (www.ea-journals.org) Vol.1 No.2.pp57-68, June 20132. Azad, M.M.H, 2013, International Accounting Standard (IAS)  30 in Bank Report Disclosure  Published in Bangla Vision Research Journal (BVRJ), ISSN: 2079-567X, Volume 11. No.1. pp.87- 97. April 20133. Azad, M.M.H, 2015, Correlation between debt financing and value maximization of Islami Banks: A Case Study on the Islami Banks of BangladeshInternational Journal of Managerial Studies and Research (IJMSR), ISSN 2349-0330 4. Azad, M.M.H, 2015, Green Banking Activities Practices of Bangladesh: A Study on Commercial Banks, International Journal of Research in Business Studies and Management, ISSN  2394-5923, Vol.02, ISSUE No.11, 20155. Azad, M.M.H, 2014, Corporate Social Responsibility Practices of Private Commercial Banks in Bangladesh: A Case Study on Southeast Bank Ltd. Developing Country Studies www.iiste.org ISSN 2224-607X (Paper) ISSN 2225-0565, Vol.4, No.14, 2014 6. Azad, M.M.H, 2015. Application Volume of Green Banking Practices: In the Perspective of Rajshahi, Bangladesh  Global Journal of Business Management and Social Science. 7. Corporate Government Practices in the Banking Sector of Bangladesh  A study on the commercial Banks of Bangladesh - Global Journal of Business Management and Social Science. Community Involvement Committed to community service. Extensive volunteer history includes involvement in public schools, Habitat for Humanity, childrens homes, and community soup kitchens, work with the elderly, and Member of the Blood donation organization Badhon, Member of the Business and Career Club, feeding and helping the homeless

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