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Click here or scroll down to respond to this candidateProfileWork ExperienceUnited States (Jacksonville FL)PHONE NUMBER AVAILABLEEMAIL AVAILABLEBachelor Business AdministrationStrayer University-FloridaOrange Park High SchoolHigh school Diploma2018 - 20222017Customer SupportCSRExcelMicrosoft OfficeCall CenterAccount ManagementSales ManagementBusiness DevelopmentRelationship ManagementRemoteHelp DeskActive DirectoryiOS &Windows SupportNegotiationMentoringResearchSalesforceEvent PlanningComputer literacyComputer NetworkingEducationExpertiseEnglishLanguageReferencesCandidate's Name
C u s t o m e r A d v i s o r y20152024Department of Unemployment AssistanceWeb Support Analyst & Customer Service Associate Provide production application support to Optum clients through incident management portal Ability to provide excellent customer and technical service during the intake, investigation, and resolution of client inquiries Serve as the liaison to a complex customer base to manage first level response and resolution of issues with external and internal customers Accurately triaging, prioritization and troubleshooting incidents while utilizing critical thinking skills Collaborate as needed with partnering teams in a timely manner with appropriate sense of urgency and utilizing resources to drive effective and timely resolution Follow standard operating procedure to escalate urgent issues where appropriate Identify trends and participate in development and implementation of new procedures, and refining of existing procedures for addressing production support, demonstrate initiative to seek opportunities to create and maintain support documentation Manage and own customer communication while demonstrating confidence and empathy to create peak client moments Identify and resolve operational problems using defined processes, expertise, and judgment Demonstrate flexibility and ability to adapt to a fast-paced and evolving environment; learn new topics, retain knowledge, and effectively manage time with minimal supervision Ensure consistent adherence to meet and/or exceed department metrics and expectations as well as other duties and tasks as assigned Participate in on call rotation that includes support for all critical after normal business hours My objective is to secure a position as a team player in a people oriented organization where i can maximize on my customer service experience and my ability to work well with others. PHONE NUMBER AVAILABLEEMAIL AVAILABLETiffany JacksonPhone:Email :OptumPHONE NUMBER AVAILABLEEMAIL AVAILABLESandray AndersonPhone:Email :Aerotek |
