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Click here or scroll down to respond to this candidateCandidate's Name
Eustis, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMember Service AgentAmac - Leesburg, FLSeptember 2018 to PresentInbound/outbound calls assistance with enrollment and renewal of membership, and data entry.Concierge/ Customer Care AgentHilton Grand VacationsMarch 2012 to October 2017* Contact guests with dated packages to Review and confirm reservation prior to travel.* Arrange accommodations and tours for multiple property locations.* Answer calls for direct mail inquiries and assist guests with open-dated packages.* Answer calls from guests who have booked packages to make date changes and respond to questionsconcerning their upcoming vacation.Benefit SpecialistAon Hewitt - Orlando, FLSeptember 2007 to October 2011* Assist employees with health/welfare benefits, life insurance elections and 401k.* Advised of provision plans and prescription drug benefits to active members and retirees.* Assisted Medicare recipients with transition from traditional health plans and consulted retirees onsupplemental plans in conjunction with Medicare.* Demonstrate an in-depth understanding of the customer needs, resolve root reason for the customercall.* Anticipate future needs of the customer by explaining/suggesting/providing additional information.Inventory SpecialistWyndham Resorts - Orlando, FLJanuary 2003 to September 2007Orlando, FloridaInventory Yield Management - 01/2003 to 09/2007* Planned and maintained daily forecasts and reports for each assigned location.* Accountable for coordinating necessary workflow with resort management and assisting with input andadjustment of new inventory, channel mix settings and discounts in all assigned locations.* Coordinated with reservations department and front desk managers for day-to-day activities.* Investigate inventory issues, provide and implement solutions and measure results.* Responsible for initiating frequent communications with marketing, rental and site contacts.* Alert management to sub-optimal practices wherever observed and takes action to correct suchpractices and issues within scope of responsibility* Maintained database integrity through systematic record reviews.* Worked closely with key systems department to ensure accurate retrieval of system resources.* Responsible for reporting member/owner activity and resolutions while meeting required deadlines.Customer Relations Interim SupervisorSunterra Resorts - Orlando, FLFebruary 1999 to September 2002* Produced reports and correspondence.* Worked under Customer service managers and supervisors.* Provided customer service statistics, investigate and resolve customer concerns in collaboration withrespective site personnel and other departments.* Company liaison for Better Business BureauEducationBachelor of Science in Business Administration/ Fashion MerchandisingNorth Carolina A&T State University - Greensboro, NCBS in BusinessSkills? Customer Service (10+ years)? Guest Service (10+ years)? Benefits Administration (4 years)? Procurement (8 years)? Retail Buyer @ Macys South (4 years)? Human Resources Management? Employee Orientation? Performance Management? Recruiting (2 years)? Office Management? Change Management? Employee Evaluation? PeopleSoft? Interviewing (3 years)? HR Sourcing? Conflict Management? Talent Acquisition? Payroll? Statistics |
