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Click here or scroll down to respond to this candidateCandidate's Name
IT SpecialistCocoa Beach, US, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEIT Specialist with 13+ years of experience delivering comprehensive IT support and driving operational efficiency. Expert in problem-solving, remote desktop support, and cloud computing, recognized for cutting IT budgets and pioneering innovative IT solutions. Passionate about leveraging advanced technologies to enhance system security, streamline workflows, and boost productivity. Employment historyIT Support Specialist,BB&T now Truist, Oct2011 - Apr 2024Melbourne, FLOffice / IT Manager,Canaveral Fire RescueCape Canaveral, FLEducationUniversity of Central Florida,Orlando, FLC++ ProgrammingTechnical WritingIntroduction to Information TechnologyBrevard Community College, Cocoa, FLAssociates in Arts, A.A. GeneralDeliver IT support for 3000+ users, resolving 93% of issues on first contact, boosting productivity.Provide clear technical instructions, ensuring non-technical users have a seamless experience.Lead team in resolving 5.8 service tickets daily, minimizing downtime and enhancing efficiency.Administer urgent call line, troubleshooting emergency issues to maintain operational continuity.Maintain inventory database, generating reports to keep hardware/software records updated.Analyzed IT support trends to develop strategies, reducing recurring issues and improving user satisfaction.Coordinated with cross-functional teams to implement IT solutions, ensuring seamless integration and minimal disruption.Implemented process improvements that increased ticket resolution speed, enhancing overall team performance.Pioneered new IT support tools, streamlining workflows and boosting efficiency across the department.Managed IT support and training for 70-member fire department, boosting technical proficiency.Cut IT budget by 50% annually through enhanced computer knowledge and proactive solutions.Conducted preventative maintenance, ensuring optimal computer functionality and reliability.Provided desktop support for two locations, maintaining smooth and efficient operations. Implemented advanced IT solutions that streamlined emergency response, boosting operational efficiency and reducing downtime.Conducted thorough assessments of IT infrastructure, identifying and resolving vulnerabilities to enhance system security and reliability. Developed customized software tools to automate routine tasks, significantly increasing productivity and reducing manual errors.Collaborated with team members to troubleshoot complex IT issues, fostering a cooperative environment and ensuring uninterrupted service. EducationBrevard Community College, Cocoa, FLVocational Degree, Microcomputer Repairer/Installer Brevard Community College, Cocoa, FLAssociates in Science, A.S. Office Systems Technology Brevard Community College,Melbourne, FLA+ CertificationCisco I, IICourses2023Azure Fundamentals MS 3650440 Customer Representative License, 2019The National AllianceSkillsWindows 10/11 Microsoft 365 Microsoft Teams Exchange SCCM Remote Desktop Support VPN CitrixVMware Microsoft Azure DHCP DNSSQL SMTP Multi-Factor Authentication Desktop and mobile hardware/software supportApple Products Cloud Computing ServiceNow IT Help Desk Problem-Solving Customer Service Virtualization Disaster Recovery Network SecurityLinksLinkedInAdditional informationSpecial Qualifications Able to clear an DoD background check and security exam. Mission Essential Employee with the ability to work during declared or undeclared emergencies.Flexible schedule availability to meet job requirements. Additional Information Strong written and verbal communication skills. Proven ability to organize work, establish priorities, meet deadlines, and follow up on assignments independently.Experience in providing exceptional customer service and technical support to end users of varying skill levels. |
