Candidate Information Name Available: Register for Free Title Customer Service Correctional Officer Target Location US-GA-Lumpkin Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Correctional OfficerContactAddressLumpkin, GA Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsContraband SeizureCorrectional facility proceduresMental health awarenessSelf-defense techniquesWork CoordinationReport WritingEmergency Response CoordinationStrategic PlanningAssertivenessCross-cultural sensitivityFiling systemsDocument PreparationCustomer ServiceCall ManagementActive ListeningProduct KnowledgeLanguagesEnglishNative or BilingualAccomplished Correctional Officer and Customer Service Representative with a proven track record at Corecivic Inc., enhancing facility security and elevating customer satisfaction. Expert in contraband seizure and exceptional in active listening, excel in strategic planning and empathetic customer engagement, driving significant improvements in operational efficiency and client loyalty.Correctional Officer offers 6-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.Work History2018-10 - CurrentCorrectional OfficerCorecivic Inc., Lumpkin, GASearched cells of inmates to identify and confiscate contraband and other prohibited items.Prepared, processed and maintained forms, reports, logs, records, and activity journals.Enhanced facility security by conducting regular inspections and addressing potential risks.Contributed to positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.Assisted in inventory control, conducting periodic checks to maintain accurate stock records and prevent discrepancies.Participated in ongoing professional development opportunities to stay current on industry trends and best practices.Assisted clients with completing required paperwork, simplifying the application process for them.2019-01 - 2020-02Customer Service RepresentativeQualfon, Lumpkin, GAHandled customer inquiries and suggestions courteously and professionally.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Education2018-02High School DiplomaPenn Foster - Albany Ga.