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Street Address  xEMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryHighly experienced Dispatch Supervisor. Dependable transportation industry worker equippedfor fast-paced work and changing daily needs. Serves customers effectively with attention todetail and hardworking approach. Seeks out opportunities to go beyond basics, improveprocesses, and increase customer satisfaction.SkillsWorkflow optimizationOrganize files Manage correspondenceClerical support Ability to MultitaskSafety Utilization of work method programsComputer proficiency Schedule coordinationRoute navigation Work order managementDelivery support Driver communicationDatabase updates Dispatch coordinationCoordinate services Maintain recordsHandle communications Schedule work crewsProcess orders PlanningAnalytical thinking PrioritizationExperienceDispatch Supervisor Jun 2002 - CurrentYRC FREIGHT Carlisle, PaCommunicate company safety programs and enforce safety rules and compliance with allgovernment regulations. Maintain a safe work environment at all times. Follow all YRCF safetyprotocols in the event of an accident or injury.Develop daily delivery and pickup plan utilizing equipment, manpower and other resources toensure an effective/ efficient operation and meet customer expectations.Supervise all activities of drivers responsible for pickup and delivery of freight at customerlocations.Speak to employee groups and conduct effective pre-shift meetings.Manage work assignments, monitor performance and provide training on job duties, companypolicies and procedures.Ensure proper work methods are utilized at all times.Communicate clear performance expectations to ensure high-performance work environment.Provide specific balanced and timely coaching/feedback to reinforce and encourage highperformance and promote a culture of teamwork.Complete necessary paperwork/data entry accurately and in a timely manner to ensure anefficient and steady flow of information.Regularly communicate with customers for delivery and pickup needs.Coordinate with Dock/Yard operations, as well as clerical personnel to properly servicecustomer shipments in a timely fashion.EducationHigh School Diploma Jun 1992East Pennsboro High School Enola, PaAwardsYRC ON THE SPOT AWARDS 2016/2017/2018 for providing exceptional customer service.