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Click here or scroll down to respond to this candidateCandidate's Name
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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEEducationHarrison County High SchoolCynthiana, Ky. 410311985-1989Medtech CollegeLexington, Ky. 40507Medical Assistant2015-2017SkillsReading ComprehensionSpeakingWritingManagement of Personnel ResourcesTime ManagementJudgment and Decision MakingActive LearningOperation and ControlEquipment SelectionEquipment MaintenanceInstallationOperation MonitoringQuality Control AnalysisRepairingActive ListeningService OrientationInstructingPersuasionNegotiationCritical ThinkingLearning StrategiesComplex Problem SolvingTroubleshootingAccomplishments & AwardsWork ExperienceQuality Supervisor, MSCGeorgetown, KY.02/19/2019-06/17/2021Was responsible for multiple quality inspections for the seating at Adient. Had to ensure proper staffing, audits, training, etc.Product Knowledge Expert/Key Hold Manager, Camping WorldGeorgetown, KY02/02/2017-03/19/2019Was responsible for assisting customers either via phone, email, or in person with all their camping needs as related to RV camping. Was a key hold manager as well. Had to open/close the store, tills, etc. Had to do reports at the end of shift and get balances ready for deposit and create the deposit. In this position, we had to speak to customers about what they were needing for their camper. We had to handle several different parts such as awnings, fabric, hitches, a/c units, water heaters, etc.Outfitter, CabelasLexington, Ky.January 2016 - July 2017I was responsible for making sure customer's needs were met by asking question about what they were looking for and what they wanted. I worked in the firearms department; I was responsible for making sure that the background checks were submitted properly before completing the sale. Was responsible for doing inventory, pricing, and stocking new merchandise.Supervisor, Trainer, OPS, and Quality Manager, XeroxLexington, Ky.August 2003 - December 2015I oversaw about 30 to 35 agents on my team and sometimes less. I oversaw making sure that they were meeting all of the required metrics per the clients direction. The metrics were Hold time, Quality, Production, After Call Work, and Average Handle Time. I was responsible for training and disciplinary actions for attendance, break times, and not meeting the required metrics goals. I filled in for about 6 months as an Operations Manager and I was a trainer, QA analysis manager, HR Assistant, and Mentor. I was awarded the Supervisor of the Cycle on three different occasions, 1st time was in 2004, 2nd time was 2007, and the 3rd time was 2009. I was given recognition for winning multiple team related metrics competitions.Department Manager, GordmansLexington, KY.August 2005 - October 2007I oversaw the following areas: Home Decor, Wall Art, Luggage, Toys, Seasonal, and Home Goods. My duties were as follows: ordering, unloading trucks, inventory, pricing, stocking, resetting modules, and hiring associates for the department and training them. I was moved into a Key Hold manager position as well, those duties included closing out registers at the end of the day and counting cash drawers to ensure that there was no shortage or overages and completing the night deposit drops.Dept. Mgr. Wal-Mart,Georgetown, KY,2000 - August 2003My role was to ensure that I managed the department and assisted customers as needed. The department responsibilities were to order product, pricing, inventory, stocking, resetting modules, and hiring associates for the department and training them as well.88M/11B, U S ArmyFt. Bliss, TX.June 1989 - April 2003I drove all wheeled vehicles and performed other duties as assigned. I served in Desert Shield and Storm and I was also in Iraq, as well as other locations as required. I received several awards and achievement medals while on duty.SecurityBuilding Officer/Mobile Unit, Whelan SecurityGeorgetown, KY.02/2015-01/2017, 03/2018-02/2019Was responsible for doing a roving check inside all the buildings in my assigned area and filled in on mobile whenever needed.Tools & TechnologyMicrosoft Office, Hand and Power Tools, other office equipment, computer proficient, printers, scanners, and faxVolunteer WorkUnited Way of the Bluegrass |
