| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Bronx, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEFocused with proven communication, problem- solving teamwork skills aiming to leverage Talented professional with customer service and hospitality experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.
CVS Health
( Remote Customer Support Representative) February 2022 to March 2024 Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions. Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries. Collaborated with team members to ensure consistent quality in customer interactions. Managed multiple communication channels simultaneously, including phone, email, and live chat support systems. Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers. Reduced call wait times by implementing effective time management strategies during high-volume periods. Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues Seeks to understand the customer, including circumstances, problems, expectations and needs Asks probing questions to identify the underlying customer needs.Corporate Suites(Front Desk Receptionist)July 2021 to February 2022 Answered questions about company location and hours of operation. Monitored front desk traffic to support customer satisfaction. Handled multi-line phone system and promptly transferred calls. Documented and distributed messages to support timely communications.
Assisted with completion of forms or sign-in procedures. Opened and closed main office in alignment with established security procedures. Updated company databases and visitor logs with daily data and incident
information. Operated the switchboard to direct calls to the proper departments. Welcomed on-site visitors and directed to appropriate personnel. Handled incoming and outgoing mail with timely attention. Maintained cleanliness and organization of public areas and conference rooms. Established and maintained good communications with personnel and clientele. Entered data into company software system. Operated telephone switchboard to answer and forward calls. Organized and filed important documents in filing cabinets or in online document storage solutions. Greeted guests to determine nature and purpose of visit and directed or escorted to specific
destinations. Issued and checked visitor badges to maintain workplace security. Scheduled appointments and maintained and updated appointment calendars. Ordered front office supplies to maintain optimum inventory of stock Interacted with management and colleagues to resolve important administrative matters Prepped meeting and training rooms for conferences and special events. Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.Fresh directWarehouse Inbound/ Personal shopperJuly 2019 to April 2021 Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments. picking and packing grocery items and other goods, scanning items for order completion, and ensuring that the customer's goods are well protected Processing (picking + scanning + packing) Safe Food Practices specific to department Assist in housekeeping of the department Maintain excellent safety, quality, cleanliness, and productivity standards within the distribution warehouse Audit product for quality Maintain a team player mentality by assisting others when the need arises Improved warehouse efficiency by organizing and maintaining a clean, safe work environment. Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines. Collaborated with other departments to address any issues related to inbound shipments or inventory discrepancies. Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols. Packed, secured, labeled and applied postage to materials to prepare items for shipment.EducationHigh School DiplomaBronx Regional H.S graduateJune 2016Skills Empathy Microsoft Word Time management Warehouse Experience
Data entry Emotional intelligence
Team work Leadership Serving Experience Reliable Creativity Adaptability Professionalism Writing skills Stocking Organizational Skills Communication Inventory Control Cash handling English Customer service Critical Thinking Computer literacy Report writing Fire safety knowledge
|
