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| | Click here or scroll down to respond to this candidateCandidate's Name Jr.PHONE NUMBER AVAILABLEEMAIL AVAILABLELinkedin.com: Candidate's Name Jr.PROFESSIONAL QUALIFICATIONSCUSTOMER SERVICEAble to tolerate complaint oriented callsDemonstrate positive attitudeAdaptive to ChangeStrong listening / comprehensive skillsProfessional demeanorSelf Starter with the capacity to juggle multiple projectsEnjoy working in a fast paced environment where the customer comes firstDeveloped a reputation for excellent customer service by:Acknowledging the customer s presence and making eye contactGreeting customers in a friendly manner, and giving them full attentionTaking time to answer a questionPlacated irate customers by using exceptional listening abilities.Effective problem solving skills with the ability to analyze problems and take the necessary steps to resolve them.Demonstrated capability to follow up, ensuring customer satisfaction.Ability to handle work-related stress and multiple priorities simultaneouslyAUTOMOTIVE DEALERSHIPAutomotive warranty claims administrator for FCA/ChryslerOrdered parts for all repairs, checked for available used and aftermarket parts when applicable and available.Sold essential maintenance and repairs on vehicles.Worked with insurance adjusters to establish agreed price on damaged vehicles.Auto body advisor, service advisor, new car porter background.Opened and closed Reynolds and Reynolds repair orders.Wrote computer generated auto body estimates using ADP estimating software.Thorough knowledge of automotive damage software and books to include Mitchell s Crash books, Shoplink, and Photo Link.GENERAL OFFICECost out repair orders prior to closing using insurance adjuster and direct repair estimates.Familiar with direct repair programs for State Farm and Citizens insurance companies.Followed up on past due payment and supplement checks for repairs done on vehicles with insurance companies.Excellent written and oral communication skills.Computer proficiency in Windows and Microsoft programs.MANAGEMENTSupervised labor force of 6 workers.Followed up on past due payment and supplement checks for repairs done on vehicles with insurance companies.Administered quality control checks of employees work.Accurately kept employee job time sheets.Scheduled work for body shop and followed up on no show appointments.DELIVERY DRIVERSeveral years delivery driver experience that includes driving stake and straight trucks.The ability to drive hi-lo s both stand up and sit down.Possesses a valid chauffeur s license with clean driving recordEMPLOYMENT HISTORYSuburban CDJR of Troy 9/23-3/24Delivery DriverChrysler, Dodge, Jeep, Ram of Southfield 2/18-9/22Delivery DriverGaleanna CDJR, Warren, Michigan 5/15-5/16Delivery DriverFCA Group/Astadia Centerline, Michigan 5/15-12/15Warranty Claims AdministratorEDUCATIONI Car School Waterford, Michigan: Damage Analysis 1-4, Fundamentals of Collision Repair 1Schoolcraft College-Liberal Arts ClassesJohn Glenn High School Westland, MI High School Diploma |