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Candidate's Name
Harmony, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Work ExperienceStore ManagerMcDonald's - Worcester, MAJanuary 2020 to August 2023Completed thorough opening, closing and shift change functions to maintain operational standards each day.Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.Prepared employee schedules to maintain appropriate staffing levels during peak periods. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.Resolved and investigated complaints regarding service, food quality and accommodations. Managed accounts payable, accounts receivable and payroll. Maintained safe working and guest environment to reduce risk of injury and accidents. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.CashierMcDonald's - Worcester, MANovember 2018 to January 2020Followed restaurant guidelines in regards to food safety and hygiene to prevent illness. Provided exceptional service to high volume of daily customers. Cleaned counters and common areas to minimize spread of germs. Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.Collected money, made change and counted out register at end of shift. Refreshed inventory supplies for drink and napkin stations. Assisted at drive-thru window by swiftly handling cash and credit card transactions. Displayed enthusiasm and knowledge about restaurant's menu and products. Served food and beverages to patrons and immediately remedied issues with orders. Promoted desserts, appetizers and specialty drinks to optimize sales. EducationHigh School DiplomaUniversity Academy Charter School - Jersey City, NJ June 2015Skills Shift Scheduling Payroll ManagementInventory Management Cash ManagementTeam Building and Leadership Multitasking and Organization Staff Supervision Customer ServiceStore Opening and Closing Employee Supervision and Motivation Food handling Cash register Supervising experience Store management Restaurant experience Customer service Time management Microsoft Excel Microsoft Office Administrative experience DishwashingCertifications and LicensesFood Safety Certification