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| | Click here or scroll down to respond to this candidateTAYLORHAYESEMAIL AVAILABLEPHONE NUMBER AVAILABLEHoosick Falls, NY Street Address
Bold ProfileProven track record in enhancing customer experiences and optimizing operational efficiency, notably at Aces Yachting. Excelled in conflict resolution and inventory management, demonstrating exceptional organization and communication skills. Recognized for superior service orientation and strategic planning, significantly contributing to team success and customer satisfaction.PROFESSIONAL SUMMARYSKILLS Organization skills Time Management Telephone skills Data EntryVerbal and writtencommunication Customer/Client relations Scheduling Greeting and Seating Clients File Management Mail handling Multi-line telephone operation Document Management Typing Speed Service-oriented mindset Strategic Planning Security awareness Staff ManagementHoosick Falls Junior/Senior HighSchoolHoosick Falls, NYEDUCATIONAces Yachting - Yacht Stewardess04/2020 - CurrentLark Hotels - Hotel Front Desk ClerkNantucket, MA 04/2018 - 11/2020Mount Snow Ski Resort - Hotel ReceptionistWest Dover, VT 11/2017 - 09/2018WORK HISTORYEnhanced passenger experience by providing exceptional customer service and attending to individual needs.Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures. Collected room deposits, fees, and payments.Welcomed each new arrival pleasantly and confirmed reservations and identification.Confirmed relevant guest information and payment methods to prevent fraud.Handled financial transactions accurately, ensuring proper billing and payment processing.Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests. |