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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N Market St.Wilmington, DE, Street Address
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLESupply Chain Manger with 12+ years of experience in FMCG household, healthcare, Lighting products and Sanitary products business. Consistently achieve record-high customer satisfaction rankings, High level of department performance improvements to the bottom line and turnaround of underperforming operations.Respected builder and leader of Supply Chain team; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.Areas of ExpertiseJDECustomer Service ManagementComplaint Handling & ResolutionSupply & Demand planningLogistics solutions fieldsStrong Strategic viewInventory ControlGood service level measuringthrough score cards and KPIsSupply member with strongfinancial and commercial point ofviewSAPCustomer Satisfaction EnhancementFront-End SupervisionPack FulfillmentImportation & ExportationSOP ProfessionalGIT Tracking, Control and TrackingStrong ability and passion forlearning about new work areasStrong Supply and Demandplanning skillsTeambuilding & TrainingCost-Reduction StrategiesOrder FulfillmentProject ManagementDistribution ManagementStrong awareness aboutcompany business andfinancial targetsProcurement awarenessProject ManagementProfessional ExperienceCareer SummaryCompany ERP Industry Region Position From ToTdh JDE NGO, Humanitarian org. Egypt Head of Logistics & Procurement Oct-2018 Dec-2021 GROHE SAP Mixers & Sanitary fittings North & West Africa Supply Chain Manager Sep-2016 Sep-2018 Philips Lighting SAP Lighting North & East Africa Supply Chain & Process improvement Manager 2015 2016 Reckitt Benckiser JDE FMCGNorth AfricaMarket Planning Manager Mar-2015 Jun-2015Customer Service & Logistics Manager Jul-2013 Mar-2015 Customer Service Executive Jan-2012 Jul-2013EgyptSupply Planner Jan-2010 Jan-2012Financial Accountant Oct-2008 Jan-2010Allianz Insurance Egypt Financial Planner 2007 2008 TdH (Terre des Hommes) Egypt Cairo, Egypt 10/2018 to Present Head of Logistics & Procurement 10/2018 to Present Joined Terre des Hommes as Head of Logistics & Procurement to stablish a Logistics department and to manage all logistics matters related to Tdh Delegation and Tdh programmes in Egypt also to guarantee and manage planning and the daily decisions and action to be taken within the logistics field, in close coordination with the Management Committee and under the supervision of the Country Representative. Key Areas of Responsibility Guarantee the logistics management of the delegation and its programmes within Tdh areas of intervention in Egypt(main offices in Cairo, Assiut and Damietta) Supervise the definition, the regular update and the proper implementation of procurement plans for all Tdh programmes in Egypt; control that procurement is carried out according to this plan and in accordance to Tdh procurement procedures (e.g. collection of quotations, bid analysis, market assessments, etc.) Guarantee the security and management of any goods at Tdh (securing human and material resources) and organize the assignment of the equipment Identify the needs, choose the suppliers, set and guarantee the budget tracking, monitor the necessary replacement or upgrade for the equipment. Ensure the logistic aspects of travels within the project framework (planning, vehicles, routes, etc.), as well as preventive and curative maintenance of the fleet of vehicles Ensure the physical management of stocks (e.g. stock inventory, stock check, stock reconciliation, etc.) Actively contribute to the close coordination between logistics staff and programme staff, and between support services: finance, HR, logistics, admin. Participate to Management Committee meetings and contribute to all Management Committee activities. Ensure the coaching of all staff members under my responsibility: recruitment, induction, definition and regular follow-up of individual action plan, etc. Implement HR good practices so that logistics management respects the values of Tdh. Know and implement policies on security, child protection and fraud prevention. Contribute to the smooth flow of operational information within the delegation and with headquarters (especially for institutional reporting). work in close relationships with the projects coordinator and Delegate in order to comply and re-adapt if needed to field constraints Provide punctual support, monitoring and liaison with Tdh partners to ensure good levels of practice and application of Tdh accountancy and logistics procedures.More Specific Duties Organise and brief the team in terms of work to do, procedures, behaviour. Ensure that logistics team members comply with their job description and Tdh Regulations, and undertake necessary action in tandem with Delegate and Administrator if not so. Give support to the Project Coordinators Make sure that the Tdh Logistic procedures are implemented and followed. Propose practical solutions to ensure the functional effectiveness of these procedures with regard to the program constraints and specificities. Brief and support all national staff in these procedures, and enforce their effective use by all Tdh staff. In collaboration with the Delegate and the Project Managers, ensure that the procurement process is respected by all Tdh staff according to the Tdh Procurement Procedures. Carry on quotation following Project Managers instruction and according with Tdh and Donor requirement Check, complete and file all Purchase Requests and Orders, fill Purchase Orders according to the Tdh Procurement Procedures. Draw up items and materials price lists as well as a suppliers booklet. Manage the stocks and warehouse according to Tdh Warehouse and Stock Management procedures Ensure maintenance of warehouse and stock space. Undertake monthly physical stock inventory and ensure adequate amount of equipment and supplies are available. Ensure vehicle fleet management Ensure updated vehicle registration. Manage the car and travelling schedule. Responsible for reserving exceptional transportation in tandem with Project Coordinator. Maintain active network of transport sources. Participate in the on-going monitoring of the security situation. Inform and share any incident or information related to the security of staff and beneficiaries with the Country Representative. Commit to ensure the best implementation possible of the Safeguarding Policy in Egypt. Commit to inform Child Safeguarding Focal Point and to deal with any cases, allegations, or possibility of transgression, even potential, of the Safeguarding Policy. Participate to inter-NGO/UN logistic and security meetings. Grohe North & West Africa Cairo, Egypt 09/2016 to Sep-2018 Supply Chain Manager North Africa & Egypt 09/2016 to Present Joined Grohe as a Supply Chain Manager to improve and enhance the performance of all the Supply chain and operations through supervising 3PL, transport & Brokerage, also provide necessary expertise and support for internal & external customers. Additionally preparation of all the needed business analyses and reports Also to direct and coordinate production, purchasing, warehousing, distribution, and financial forecasting services and activities to limit costs and improve accuracy, customer service, and safety. Examine existing procedures and opportunities for streamlining activities to meet product distribution needs. Direct the movement, storage, and processing of inventory. In addition to prepare the financial monthly report (product performance report, slow moving ) and handles the monthly Documentation & invoicing.Key Areas of Responsibility Develop robust, efficient and effective Supply Chain processes Prepare forecasts and inventories for reports to the companys management team Analyse inventories to determine how to increase inventory turns, reduce waste, or optimize customer service Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance. Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, new launches, marketing campaign or cost reduction strategies Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving Participate in the coordination of engineering changes, product line extensions, or new product launches to ensure orderly and timely transitions in material or production flow Develop material costs forecasts or standard cost lists Develop and implement new systems, best practices, inventory control, demand planning, and other optimizations in order to grow the business Prepare local invoices and review the project cost quotations Manage vendor relationships (e.g., third party logistics) Develop analytics, systems and data management capabilities, including metrics and reports Analyse logistics data to identify opportunities for improvement Oversee the arrival of stock and shipments Track products through the supply chain to ensure that they have arrived at their destination Manage stock levels across the whole supply chain Negotiate rates with local, national and international transport companies Monitor data management to keep accurate product, contract, pricing and invoicing information Prepare operational Financial report, by category, by customer, by channel Achievements Moving the warehouse from old fashion management for warehouse to a Logistics services company handling(storage, handling in, handling out, distribution and value added services) Increasing the warehousing capacity by 70% Decreasing the warehousing cost by 40% Decreasing distribution cost by 20% Decreasing the customs paid for some products by using the correct HS codes which leaded to decrease the customs from 40% to 10% Negotiating with headquarter for local manufacturing and making cost studies for local manufacturing VS finished goods importing and got the approval for local manufacturing facility for part of our portfolio Selecting the place and starting the implementation and infrastructure for the manufacturing facility Philips North East Africa Cairo, Egypt 06/2015 to 09/2016 Distribution & Process Improvement Manager North East Africa Third Party Logistics Manager 06/2015 to 09/2016Joined Philips as a Distribution & Process Improvement Manager to improve and enhance the performance of all the Supply chain and operations through supervising 3PL, transport & Brokerage, also provide necessary expertise and support for internal & external customers. Additionally preparation of all the needed business analyses and reports Warehouse supervisor / Business Analyst work in a small dynamic team in a very close relationship with commercial officer, demand planner / procurement coordinator and other departments Key Areas of ResponsibilityCustomer orders Manage operational performance of distribution services (transport, warehousing, clearance, etc) 3PL service and contract management Interview and assign new 3PL service providers Agree and get signed 3PL contracts including processes and quality targets Control 3PL service levels lead review meetings and get list of improvement actions agreed Responsible for follow up of internal/external regulations export control, ICS,..etc Manage yearly and monthly stock count processes and reconciliation after with F&A Cost management Control flow and correctness of 3PL invoices, co-operate with F&A on that matters Review actual costs levels, freight charges and initiate actions if needed Initiate saving actions based on cost control and analyses Reporting Prepare BBSC for Physical distribution and OTD with list of actions Report DRM scores & analysis (Delivery Reliability measurement) Report stock aging & analysis Provide and solve issue from weekly stock reconciliation report Initiate and participate in review meetings with other service providers Prepare any other flow and costs analyses Any other at hoc reports/tasks asked from Supply Chain Mgt Communication Active participation in monthly BBSC reviews Participation in improvement projects on behalf of Egypt & Sudan Projects Leading a project of changing the 3PL service provider (Warehousing, Freight Forwarding & Distribution) Leading the company split from Healthcare and Lighting (Project Champion for Supply Chain Split) Achievements Reducing trucking & distribution cost by 40% Reducing ocean freight cost by 18% Decrease the warehousing & Distribution cost by 27% Improving the stock visibility and matching between us & the 3PL to 98% Implement GIT advanced tracking report Initiating and leading the project of changing the 3PL provider to another and being the Integral Manager Leading the process split of the company to 2 new legal Entities and being the project champion for supply chain and operation, also leading the testing process and implementing the UAT Reckitt Benckiser North Africa & Egypt Cairo, Egypt 11/2008 to 06/2015 Market Planning Manager North Africa (Algeria, Libya, Djibouti and New Markets) 03/2015 to 06/2015 Promoted to Market Planning Manager to handle and supervise all the operation cycle for the above mentioned countries starting from (Demand Planning and preparation of the S&OP, Supply Planning and orders communication to factories and insuring availability on time, Customer Service & Logistics and making sure delivery on time to the customers and in a good condition, and receiving customers claims if any and work to sort it out with the concerned parties) Customer Service Manager for North Africa & Egypt, 07/2013 to 03/2015 Promoted to manager position to Manage, train and support 3+ customer service Executives and Planners. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at shipments delivery. Achievements Managing and Reducing the customer complaints and claims by 90% (the KPI is 70%) Managing the Distributors stock level to close the year by 6 weeks of stock on ground (will close 2013 with stock level 6 weeks) Managing the Distributors stock level and high stock of some products by managing the orders and GIT, depleting the stocks by arranging with commercial team for some activities and shipping stocks internally between the Distributors according to the stock level of other Distributors and IMS forecast Reporting and managing PFR & OFR to match the KPI 99% (now it is 98.5% and going to close 2013 with 99%) Visiting the customer regularly to obtain and discuss the SOP and updates on the process Reporting with the customer the obsolete SKUs and New Product Developments, Exist Product Development Training the Distributors Supply and Demand planners to make sure they are totally aware about the SOP and the cycle we have in place Supporting other supply functions due to my experience in Demand planning and Supply planning Recently has been added to a global customer service team called (RB Global CS super reporting team) including 20 person around RB worldwide responsible for implementing and improving the CS reporting system and reports worldwide including PFR, level of service, trackers, freight tenders, freight KPIs measurements & freight forwarding level of service. Achieving PFR rate in 2014 99.1% to be the highest PFR level in all Middle East markets No out of stock for any of our customers in the year 2014 The customer complaints decreased by 80% during the year 2014 Being a SAP supportive tools and JDE super userCustomer Service Executive for North Africa & Egypt, 01/2012 to 07/2013 This was containing handling customers and shipments in 10+ countries (Egypt, Sudan, South Sudan, Djibouti, Ethiopia, Libya, Tunisia, Algeria, Morocco, Mauritania, Malta, Chad & Mali) and making sure shipments are done on time and as of the orders received. Making sure to meet the customer satisfaction Achievements Maintaining and implementing Customer shipments and orders tracker to share with the Distributor to show him the visibility about his orders and GIT as well. Increasing the PFR percentage Reducing the customer claims Maintaining and implementing documentation tracker to make sure all the documents are done within the time line and sharing with the Distributor to see the progress in documentation Supply Planner, 01/2010 to 01/2012This role was to coordinate between Supply Chain different functions and areas and also to coordinate between Supply Chain and other Departments.Financial Accountant (AR Controller), 10/2008 to 01/2010 Allianz Egypt Cairo, Egypt 01/2008 to 10/2008Insurance Consultant and Financial Planner, 01/2008 to 10/2008 Education and CertificatesEducationUniversity of Illinois / GIES Business SchoolEnrolled for MBA program in GIES Business School University of Illinois Ranked No.8 Business School in the US08/21 to --Banha University / Faculty of CommerceEarned Bachelors degree in Commerce & Business Administration (Studies in English Section)Certificates ICDL (international Computer Driving License) TOEFL with 550+ Points of score Google Project Management Professional Certificate by Coursera 6 Courses 1. Foundations of Project Management2. Project Initiation Starting a Successful Project 3. Project Planning Putting It All Together4. Project Execution Running the Project5. Agile Project Management6. Applying Project Management in Real World Case Study 09/02 to 06/07Courses and TrainingsCourses Advanced course in communication skills, how to present yourself, your company, your work, and sales skills in Allianz Egypt Training Advanced MS Excel CourseTrainings Full training on JDE query and reports creation, Data extraction from JDE and Date input to JDE Advanced Training in using Financial Reporting System ERP (JDEdward) and using all the GL and TB Modules in it(Sales, Purchases, Accruals, Inventory, Item Master Data, JE, Invoicing, AR Module & analysis, Costing, Sales price update). Advancing training on using SAP and its analysis & planning tools (Helios & Apo) Full training through the Customer Service profile including how to receive the sales order from the customers, how to plan the shipments, how to pick stocks from the different warehouses, how to arrange the documentation and all needed procedures for exportation, issuing the invoices and at least sending the invoices to the customers and confirm balance with themLeadership is the art of giving people a platform for spreading ideas that work. ~ Seth Godin |
