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| Click here or scroll down to respond to this candidate312 Lorewood AveWilmington, Delaware Street Address
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Profile:To ensure a professional career in the customer service field. .Education:Graduation Year 1998Hodgson Vocational Technical High School, Newark, DelawareElectronics MajorExperience:Apr 2021-Oct 2024Mayzon/Gxo New Castle De, Pit Operator 1Use powered walkie to pickorders assigned from billing sheetsMarch 2009- June 2020Boscovs Wilmington, Delaware, Department ManagerLead and manage a staff of four employeesPlan, assign and monitor work task for team productivityPerform quarterly employee performance evaluationsIdentify and address development needs of the team and of individual employeesImplement customer service policies and proceduresAnalyze data to identify strategies for improvement of service and productivityResolve escalated customer service issuesDetermine customer service requirements through weekly manager meetings,conference calls and meetings with department store buyers.Train new employees as they join the department.September 2008-December 2008Five Below, New Castle, Delaware, Warehouse Associate SeasonalPick product to be shipped throughout the U.SSeptember 2001- July 2008Amazon.com, New Castle, Delaware, Receive AssociateReceived merchandise from packaging department to be stored throughout the warehouseUnloaded merchandise from parcel truck onto palletsMember of the Safety TeamConduct inventory throughout the warehouseTrained to use pallet jackTrained to use shrink wrap machineOctober 1998- July 2001Circuit City, Newark, Delaware. Warehouse AssociateOffload merchandise from parcel truck onto palletsStocked warehouse shelves with merchandise using fort lift truckRetrieved customer orders from warehouse shelves and worked directly with the customer to ensure proper usage of itemsRecorded proper inventory throughout the warehouse and the storeJune 1997- July 1998Bank of New York, Newark, Delaware, Mail Room/File Room ClerkMail SorterDistribute and Collect mail throughout the bankDelivered mail to post office. |