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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Greely RdLandover, Maryland Street Address
Home: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectives: To achieve a successful job with a company that will allow me to advance and utilize my abilities to the fullest.Employment History:Employer: MV Transportation4100 Garden City DriveLandover, Maryland 20785Supervisor: Adam Laske (202) 246-7037Salary: 26.50 per hourJob Responsibilities:Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.Monitors radio, telephones and on-road provision of service for quality.Responsible for influencing positive employee morale and quality customer service.Monitors and completes driver sign-in and sign-out daily.May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.Monitors daily system performance.Participates in analysis and review of operating performance.Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.All other duties, as assigned.QualificationsTalent Requirements:One (6) year previous Dispatcher experience preferred.Two (6) years of Customer Service experience is preferred.High School diploma or equivalent.Experience with Trapeze software.Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.Demonstrate a high customer service commitment.Able to demonstrate professional phone manner.Knowledge of the service area.Employer: Ascellon Corporation8201 Corporate Drive Suite 1200Landover, MD 20785Salary: 15.00 /hourSupervisor: William Perry (301) 918-4070Research Center AssociateDuties and Related Skills: Collect data by conducting health related surveys in a call centerEnvironment. Compile and record results and data from each interview. Maintain and executeEstablished call center processes. Contact potential participants by telephone phone to explainSurvey objectives and execute established call center processes. Use a prepared script. Document calls using a call tracking system. Document participant information.Employer: Comcast7850 Walker Drive Suite 200Greenbelt, MD 20785Salary: 45,000, 40 hours/weekSupervisor: William Morton (301) 412-9043Direct Sales RepresentativeDuties, Accomplishments and Related Skills:Xfinity sales Professional. To demonstrate the ability to promote and sale all Xfinity Total Home Solutions.Which consist of cable television, Telephone voice Systems, internet infidelity networks and home securitysystems. Demonstrate basic computer operational knowledge. Meet targeted sales goals. Manage assignedwork territories by electronic computer input of various sales processes. Communicate effectively with yourImmediate supervisor by phone or input devices. Promote the Comcast Brand in providing customer servicefirst.Warehouse Medical Supply Clerk 09/23/2014 - 11/01/2015Employer: Sparks Temporary Personnel5850 Waterloo Road Suite 245Columbia, MD 21045Salary: 24,856., 40 hours/weekSupervisor: Kyle Carite (301)-326-2525 x 2029, may be contactedApart of a medical supply team that provides the best possible patient care assistance at Laurel Regional Hospital.7300 Van Dusen Rd, Laurel Md. To respond to requisitions for medical supplies from facsimiles, computer and telephone.To receive incoming medical supplies and store them according to the Automated Inventory Control System. To pickthe requested medical supply item and deliver to needed medical department.Senior Customer Service Representative 08/94 - 05/14Employer FedEx Corporation (Techconnect)9015 Guilford Rd, Columbia, MD 21046Salary: 44,000, 40 hour/weekSupervisor: Demetric Baylor (301)-325-8716, may be contactedWas a part of a team tat set customer service records in delivery of he People Service Profit ideal. From January 2005Through December 2008, I received Customer Experience Awards in recognition of 250,000 customers. I receivedCustomer Service Awards on May 21, 2014 and July 30, 2012. Customer Service Sales lead Recognition Award for a800,000.00 sale. Respond to inbound telephone calls that relates to Fedex on-line software applications operations, sales promotions, shipment logistics, customer account reactivation, initialize customer claims, ensure accuracy maintenance toThe primary data input system. Have working knowledge of he hardware linkage for remote operations.Office Coordinator 07/13/92 - 09/30/93Employer: Zero Population Growth Inc2120 L Street NW, Suite 500Washington, DC 2003Salary: 20,000, 40 hours/weekSupervisor: Retired, may contact the organization at (202)-332-2200Overpopulation threatens the quality life for people everywhere. Population Connection is the national grassroots populationOrganization that educates your people and advocates progressive action to stabilize world population at a level that can beSustained by Earths resources. Open the office or daily operations. Order all office general supplies, Schedule meetings,Delegate switchboard operations. Process all incoming and out going mail. Provide administrative support to the Executive Director Department. Reconcile business reply and non-business reply contributions for the Membership Department daily.Make daily bank deposits. Ensure general correspondence is provided on a daily basis. Produce monthly sales, account dueinventory and postage reports.Office Clerk 07/92 - 07/93Norell Temporary Service8217 Corporate DriveLandover, MD, 20785Salary: 15,000.00, 40 hours/weekNo longer a operating businessProvided temporary services to various client at the highest level. Obtained experience in various clerical functionssuch as data entry and word processing through an array of assignments. Responsibilities sorting, routing, and tracking office supplies. Operation of he Kodak 1392 printer. Perform general maintenance. Sort and stock all printed materials. Answer telephones and provide requisition support for incoming telephone request.Call Taker 3/90 - 7/91Arlington Police and Fire Communication CenterEmergency Communications Center (ECC)1425 n Courthouse Road, 7th FloorArlington, VA 22201Salary: 26,000 40 hours/weekSupervisor: retired can contact the office employment for verification.Provided the highest level of non-emergency inbound call support for government departmental routing.Membership Clerk 9/86 - 3/88American Veterans National Headquarters4647 Forbes Blvd,Lanham, MD 20706Salary: 15,000 40 hours/weekSupervisor: Retired can contact Director of Membership Office at (301)-459-6181Obtained a high level of proficiency in management of the Membership Data Base. Update membership files, Support theMembership filing systems. Support the switchboard operations. Provide support to the shipping receiving department.Radiomen 1/86 - 7/86United States Coast GuardFort Smallwood RoadCurtis Bay, MD 21226Salary: 19,000 40/weekMaintain a superior level of emergency search and rescue operations. Voice communications for the Chesapeake Bay.Perform marine voice broadcast in accordance with Federal Communication Commission requirements. Provided landlinecommunications.Facility Inspector 1/85 - 1/86United States Coast Guard40 S Gay StreetBaltimore, MD 21202Salary: 19,000 40/weekSupervisor: Can contact the United States Coast Guard for verification.Inspect all regional water front facilities including docked vessels. Ensure that compliance is met in accordance with CodeOf Federal Regulations for pollution prevention. Process citation for noncompliance. Enter data in the National PollutionPrevention computer system.Radiomen 10/82 - 1/85United States Coast Guard40 S Gay StreetBaltimore, MD 21202Salary 19,000 hours/weekSupervisor: Contact the United States Coast for verification.Maintain a superior level of emergency search and rescue operations. Voice Communications for the Chesapeake Bay.Perform marine voice broadcast in accordance with Federal Communication Commission Requirements. Provided landlineCommunications. Supervise a communications center shift schedule.Radiomen 5/80 - 10/82United States Coast GuardAir Station Elizabeth CityWeeksville RoadElizabeth City, NC 27909Supervisor: Can contact the United States Coast Guard for verification.Provided search and rescue administrative support through landline communications systems. Worked with a highly skilledTeam of communicators. Achieved a Certificate of Proficiency while stationed at Air Station Elizabeth City. Provided internal routing support for incoming and outgoing landline communications.Education:Towson State University 9/76 - 5/77No degree, General StudiesLake Clifton Senior High School 9/71 - 5/74Diploma, College preparatory GPA: 3.00Training:United States Coast Guard Training Center, Cape May, NJ, 12/18RadiomenUnited States Coast Guard, Petaluma, CA, 11/79TelecommunicationsUniversity of Maryland fie and Rescue Institute, College Park, MD, 11/83Customer ServiceFedex Customer Representative New Hire Training, Columbia, MD, 9/94Facility InspectorUnited States Coast Guard Marine safety School, Yorktown, VA, 11/85Basic TelecommunicationsNorthern Virginia Criminal Justice Academy, Fairfax, VA, 10/90Certifications:Computer Operations Specialist, Yorktown Business Institute, Landover, MD 3/92Certificate of Excellence, Yorktown business Institute, Landover, MD, GPA: 3:44, 3/92Computer Skills:Word Perfect, Excel, Microsoft Word, Typing speed 50wpm, 10 key calculator, Pitney Bowes Star 90,Star 300, Mailing systems, and Word Perfect. |
