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Lawrenceville, GA * C: PHONE NUMBER AVAILABLE * EMAIL AVAILABLEHighly focused and meticulous Credit Representative / Accounts Receivables professional; with an exceptional record of client service. A natural leader, adept at working independently as well as with an excellent team.QUALIFICATIONS:30 years of Experience in Billing, Account Management, and Customer ServiceExcellent ability to relate to a diverse population, exercise mindfulness, utilize judgment, solve problems, and follow through on assigned tasksHighly experienced with Microsoft Office Suite: Excel, Access, PowerPoint, Word, and ExplorerAbility to work in a demanding and constant changing environmentExcellent multi-tasker; can effectively manage time while juggling competing priorities.Ability to develop professional partnerships and useful internal relationships through effective communication.Meticulous and thorough in communications with clients as well as co-workers and Executives. EMPLOYMENT:Feb 1995  Dec, 2022 (Full-Time) * AT&T * Customer Service / Client Consultant  CreditManaged strategic accounts for small and large clients, ensuring accurate and updated client information in all systems.Handled a range of tasks related to payment options, bill charges and overdue account payments.Resolved Daily client requests regarding due or past due invoicing with the utmost regard for customer service and awareness of any liabilities. Collected delinquent bills by making outbound telephone calls to customers or by written correspondence when appropriate.Computed and quoted adjustments, credit/security requirements, balances, amounts billed and/or rates to customers.Investigated to determine root cause of client expectation failures and disputes. Issued credit or debit adjustments on invoicing, depending on findings.Completed routine daily tasks while responding to deadline driven requests from internal Executive Management.Processed a high volume of complex transactions monthly.Educated clients on time saving, best practices. EDUCATION:Cortez Business College  Certificate: Accounting 1995