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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPuyallup, WAObjectiveDedicated entrepreneur and customer service professional with over a decade of experience managing a self-owned retail clothing store. Skilled in customer relations, store management, and team leadership, looking to bring expertise in customer service and operations to a growing organization.EducationExperienceAddis Ababa University:Bachelor's degree in public administration and development managementMay 2008Cabin CrewEthiopian Airlines  Addis Ababa, Ethiopia: 2009  2011- Provided top-tier customer service to passengers, ensuring their comfort and safety throughout the flight.- Resolved passenger issues and handled emergency situations efficiently.- Supported flight operations by assisting with boarding, safety demonstrations, and in-flight services.Owner/Manager  Clothing StoreImport & Wholesale Ethiopia: 2013  2023- Managed all aspects of store operations, including inventory management, sales, and customer service for a self-owned clothing store.- Provided excellent customer service, addressing inquiries, complaints, and ensuring customer satisfaction.- Oversaw financial operations, including cash handling, budgeting, and daily reconciliation.- Hired, trained, and supervised staff to maintain high performance and positive customer interactions.- Ensured the stores profitability by monitoring sales trends and adjusting strategies to meet customer needs.SkillsEffective communication and interpersonal skills- Conflict resolution and problem-solving- Entrepreneurial leadership and team management- Financial management and budgeting- Fluent in Amharic and English